Onboarding Coordinator

Starting Pay: $20/ Hour

Position Description

Responsible for creating, updating and delivering onboarding materials for new hires as part of Retail Operations Center (ROC) onboarding programs. Organizes and facilitates Team Member engagement events as needed in partnership with leadership from ROC departments. Ensures Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' information, services, events and available trainings are communicated to Team Members.

Essential Duties and Responsibilities:

• Responsible for ensuring onboarding process is effective in introducing new Team Members to the business to help ensure longevity and reduce turnover.
• Analyzes and identifies improvements to current processes and report to leadership.
• Works with leadership, HR, and community partners to coordinate free services and events for ROC Team Members.
• Works with leadership to create and facilitate a Team Member events calendar as needed for monthly ROC culture Team Member engagement events that may include goody bags, treats, drawings, games and prizes, catered lunches and/or contests.
• Creates and maintains ROC Community Boards to highlight employee achievements and build and maintain a positive work culture at the ROC.
• Collaborates with ROC leadership, Learning and Development, HR, Safety, Risk/AP, Recruiting and IT to ensure each Team Members onboarding experience is informational, productive and meets the needs of leadership and Team Members alike.
• Shares and posts information regarding general company information, events, trainings and community services to ensure Team Members are well informed.
• Schedules and conducts Good Start Orientation (GSO) classes for ROC new hires. This includes making sure all required paperwork is completed, providing a tour of the ROC and training on general policies and procedures.
• Schedules and conducts GSO II classes for Team Members that have worked 90-days or more for next level onboarding to strengthen interdepartmental relationships and further understanding of ROC operations and culture.
• Makes sure all onboarding materials are up to date and meets any required policies, procedures or regulations.
• Partners with leadership and Learning & Development to implement and conduct a ROC Goodwill First 90-days (G90) Program for onboarding managers.
• Provides support to leadership and Team Members to ensure onboarding needs are met.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.
  

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED or equivalent and related experience within Goodwill
• 1-2 years of work experience with career progression in the fields of training, fostering community partnerships, business culture or similar teams
• Strong communication skills, both written and verbal
• Ability to speak and read English proficiently
• Detail oriented and excellent organizational skills
• Ability to handle multiple projects and prioritize accordingly
• Proficient in Microsoft Office Suite
• Experience planning and coordinating trainings, meetings or events
• Outstanding interpersonal skills - must display patience, humor and helpfulness at all times
• Ability to maintain strict confidentiality regarding personnel information
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.