Mortgage Collector

Hudson Valley Credit Union is currently recruiting for the position of Mortgage Collector. Primary Function: Collect delinquent consumer, real estate and commercial loans. Communicate effectively and makes appropriate arrangements to cure delinquency in the most efficient manner

* Contact residential and commercial members with a past due loan by phone, email and letters to discuss
repayment.
* Contact members regarding delinquent tax notifications and collect appropriate documentation. Meet assigned
monthly contact and promise ratios.
* Recommend deferred payments, refinance, loan consolidations and other repayment options, as needed.
* Recommend Home Equity Loans for charge off.
* Skip trace evasive members using outside resources such as credit reports, phone, address and public records.
* Recommend credit counseling when appropriate.
* Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required
and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and
demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when
the opportunity arises. Perform additional duties and special projects as assigned.
* Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit
Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and
commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork
and professionalism.
* Responsible for regular and predictable attendance including punctuality.

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Minimum 1 Year Customer service experience in a financial institution or retail environment experience required
• Minimum 6 months Previous collection experience experience preferred

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Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.