Customer Tech Service Engineer Customer Tech Ser

Trivium Packaging is aglobal sustainability leader in metal packagingwith more than 60 locations worldwide, nearly 8,000 employees, and an annualrevenue of approximately 3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on anambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance byexecuting the Trivium Business System(commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions.Trivium has ambitious sustainability targets and focuses exclusively onproducts that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world's leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it's in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries.Our culture is results-driven, entrepreneurial, informal, and highly multicultural.Our people have a high degree of responsibility.

Job Summary:

The key responsibilities of the Customer Technical Service Engineer are to provide can handling, filling, and double seaming support for Trivium plants and customers. Establish double seaming recommendations, develop qualification protocol, and oversee customer qualification of Trivium cans and ends. The CTS Engineer will make routine service calls to company and customer plants to audit, troubleshoot, and overhaul can handling, filling, and double seaming machinery and provide guidance to company and customer representatives.

Job Duties:

• Provide Trivium customers with an expert, professional resource for the resolution of mechanical problems related to can double-seam equipment.
• Ensure customers run Trivium's products within established guidelines for optimal double seam performance.
• Assist Trivium's customers in establishing programs for the auditing, repair, and maintenance of double-seam equipment.
• Act as a resource for Trivium for qualification of Trivium material and in resolution of field problems.
• Develop and manage double-seaming guidelines.
• Develop qualification protocol for new customers and/or products.
• Change-over and setup double seamers in accordance with Trivium guidelines; perform double seamer audits and recommend maintenance and upgrades.
• Overhaul double seamers
• Establish preventative maintenance (PM) programs to increase efficiencies and eliminate downtime.
• Supervise mechanics and line personnel performing equipment maintenance and overhauls.
• Meet with key clients, assisting technical sales representatives with resolving customer issues and maintaining relationships.
• Prepare periodic customer technical reports.
• Manage engineering projects to deliver timely results within budget.
• Review market analyses to determine customer needs.
• Continually update knowledge of current and developing tooling, materials, and technologies
• Analyze and control expenditures to conform to budgetary requirements.
• Perform all other job duties as assigned.

Qualifications and Experience Requirements:

• Associate degree, trade school, or more than five years' experience in the field is required.
• Strong mechanical skills and ability to work through complex problems.
• Clear understanding of the double seam evaluation process and to be able to resolve problems.
• Strong communication skills that span various levels of management both with customers and Trivium
• Self-starter with initiative, integrity, and an ability to develop relationships with customer personnel as well as Trivium teammates.
• Require Microsoft Word, Excel, and PowerPoint skills, basic AutoCAD is a plus.
• Strong analytical skills
• Must be willing to travel to plant locations up to 50%.
• Ability to lift safely 25 lbs.
• Must have all key competencies; a concern for safety & environment, team-oriented, trustworthy & honest, upholding excellence - service and results-oriented, Attention to Communication - Concern for Quality - Continuous Improvement - Development of People - Interpersonal Awareness

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use of hands to finger, handle, feel, talk, or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and or move up to 15 pounds occasionally lifting or moving up to 75 pounds.There is no continual lifting with this job description. Specific vision abilities required by this job include close and distance vision as well as color recognition. Good hand eye coordination is necessary.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is very loud. Employees must wear hearing protection and all other assigned personal protective equipment. Temperature can range from extreme cold (<40 degrees) to extreme heat (>95 degrees). The atmosphere contains fumes, dust, and odors.

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That's why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It's business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.