Medical Office Specialist (U)

The person in this position performs functions related to the daily operations of the Simmons Cancer Institute. The individual is expected to work independently in a variety of appointment skillsets, but also functions as a lead worker in the absence of the Medical Office Coordinator. The incumbent assists training staff, maintaining protocols, and developing and implementing procedures.

Phone Responsibilities: 40%
1. Responds to all incoming and interoffice calls for the assigned clinics, assisting and directing calls to the proper nurse, or clinical areas and answer appropriate questions.
2. Registers & verifies patient information by entering demographic information, email, and appropriate insurance code(s) into Centricity Business. Verifies guarantor responsibility and establishes special guarantors when appropriate.
3. Enters/updates patient demographic and insurance information per established guidelines.
4. Schedules new and established appointments for patients per established guidelines.
5. Cancels and/or reschedules appointments whether change is initiated by patient or provider, making the necessary changes in the computer system.
6. Informs patients of SIU Medicine's payment at time of service policy.
7. Takes concise and accurate messages regarding patients when nurses are unavailable.
Distributes messages to appropriate personnel in a timely manner via tasking in the EMR system.
8. Verify patient's demographic and insurance information, ensuring that any changes are made and entered into the computer system.
9. Train others in answering calls appropriately, creating tasks correctly, answering caller questions, and teaching associated workflow per the appropriate protocols.

Administrative: 20%
1. Monitors work completed by team members and alerts Medical Office Coordinator of problems which occur.
2. Suggests and aids in implementing efficient procedures in the department.
3. Performs duties as a lead for the department, being willing and able to assist others in the department.

Other Duties: 40%
1. Provide training for new and existing Medical Office Assistants, Associates, Specialists, and/or Coordinators.
2. Round on clinic personnel when new material/processes are introduced or when directed by Medical Office Coordinator.
3. Process referrals that have been received from referring provider, entering a referral/transfer of care task to the receiving clinic, and scheduling an appointment when appropriate per clinic protocol.
4. Work assigned task lists on a timely manner.
5. Complete Good Faith Estimates (GFEs) for self-pay patients.
6. Work the online appointment requests entered through on the referral task list. Schedule appointments when appropriate per clinic protocols. If needed information is not provided, contact patient to get additional information.
7. Provides input to supervisors and/or administration regarding the needed changes in the department.
8. Acts as a role model for entry level staff by maintaining professional demeanor in all interactions and by adhering to departmental and institutional guidelines.
9. Understand and upholds HIPAA policies and procedures.
10. Other duties as assigned.

1. Any one or any combination totaling two (2) years (24 months), from the categories below:
   1. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
   2. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.