Signage Maintenance Specialist

Salary range is $24.04/hour to $52.88/hour, with a midpoint of $36.06/hour. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

Under general supervision, provides administrative and technical support to the Wayfinding & Signage program, which plans, designs, and manages customer signage throughout Sound Transit's three-county transit system. The Wayfinding & Signage Program focuses on the passenger experience and ensuring the right information is provided in the right place, at the right time in the passengers' journey through our system and facilities. This position will collaboratively perform a variety of functions to support wayfinding and signage maintenance by overseeing the updates (including service change), inspections, repair, maintenance, and retrofit of signage system-wide through: management of projects, operational processes, and the agency's signage maintenance plan; provides expertise in the repair and troubleshooting of customer focused signs installed on Sound Transit properties; writing and/or drafting correspondence, criteria, and contract supporting documents; researching materials and products; producing reports; surveying on-site conditions and contractors' work completed in the field; producing and tracking graphic materials/signage documentation and ensuring signage documents are up-to-date; overseeing and monitoring small contracts; managing signage project budgets and monitoring related expenditures; responds to and is available to provide installation and maintenance of signs on an immediate and emergency basis; responds to inquiries about the department from managers of other departments; working collaboratively with agency staff, design consultants, and signage contractors; and provides general support as directed.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Manages operational signage processes, signage improvement projects, contracts, and budgets. Assists Wayfinding & Signage Program with project management of existing facilities/stations customer signage, including updating signage for (twice-yearly) service change, improvements/retrofits, maintaining signage and signage layout/drawings/artwork documentation, permitting, and contract management for permanent and temporary signage. Assigned work will take place in a standard office environment and require site visits to existing stations for tasks such as site walks with vendors, inspections of completed work, generating punch lists, creative problem solving with ST staff and signage vendors as issues arise; and signage repair/installation as appropriate. Must coordinate with Operations Division on signage items resulting from regular site inspections by Operations; and complete assigned EAMS work orders and work documentation; review vendor scope and quotes of work proposed, and request methodologies/information pertaining to Work Order requests. Must be able to read/interpret architectural plans, sketches, shop drawings, specifications, etc. and work with project staff to issue clarification and guidance. Experience managing small projects required, knowledge of signage and wayfinding industry and practices preferred.
• Develops, coordinates, and implements the agency signage maintenance plan to define preventative maintenance, and document existing operational processes such as temporary signage, service change, etc. Recommend improvements to the existing signage on an on-going basis and apply current standards to maintenance, replacement due to end-of-useable life, and retrofit work. To the greatest extent possible, develop work plans to leverage existing work to incorporate standard updates to minimize cost/labor.
• Writes correspondence, criteria, and supporting contract documentation. Tracks work, writes memos, and prepares documents for assigned work (spreadsheets, agendas, meeting minutes, and summary documents). Researches topics for the department (materials, products, peer agencies, and processes such as temporary signage, leased park and rides for parking mitigation, dedication plaques, WSDOT signage, etc.).
• Ensures graphic materials and signage documents are up-to-date. Assists with development of production-ready artwork and graphic assets for assigned signage projects; high attention to detail and ability to proof graphic artwork for adherence to agency standards, and iterate the artwork files with graphic design staff. Distributes signage review documents, tracks and compiles reviewer comments, follows up on comments for signage reviews, and staff/vendor questions.
• Collects, reviews, interprets, and records project-related documentation, technical memorandum, design/construction plans, specifications, and other project related data. Enters station signage in signage database (FileMaker Pro), reviews/proofs/edits signage documentation (such as sign layouts, message schedules, and artwork), and maintains accurate documentation and files. Establishes and maintains permanent hard files and soft copies of project files. Oversees the Transition to Operations process at capital project closure; and ongoing maintenance of signage documentation libraries.
• Assists in development and administration of project contracts, budgets, and schedules. In consultation with the Manager, monitors and oversees signage procurements and active contracts; generates signage estimates; prepares task orders, requisitions, and change orders; reviews invoices for approval by the Manager and payment; and reviews expenditures throughout the year to ensure programs remain within budget and that appropriate cost centers are being charged.
• Coordinates assigned activities and with other departments, divisions, and outside agencies. Provides support to the division/department by scheduling meetings; developing tracking spreadsheets and progress reports; prepare meeting minutes; serves as staff on a variety of committees as assigned; attends and participates in professional group meetings as assigned; works collaboratively in cross-functional teams; may prepare and present staff reports and other necessary correspondence.
• Operates specialized equipment and vehicles in areas of specialization such as hand tools, power tools, and passenger vehicles; participates in safety and security training; prepares for and responds to planned and unplanned service disruptions, urgent situations such as signage failure and customer concerns; complies afterhours and on-call work as needed to support contracts and assure effective and reliable response to planned and unforeseen signage related incidents and repairs.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in public administration, project management, architecture, landscape architecture, urban design, construction management, or closely related field. Three years of experience in a facilities maintenance environment performing maintenance of signage and facilities inspection duties and leading or supervising small projects; Or an equivalent combination of education and experience.

Required Licenses or Certifications:

• Valid state driver's license. This position is responsible for transporting tools (signage, ladders, etc.) to job sites from Pierce, King, and Snohomish counties.

Required Knowledge and Skills:

• Business and project management principles, skills and techniques.
• Controlled documents procedures and practices. Principles and procedures of record keeping.
• Ability to read construction documents. General ability to understand and interpret architectural drawings and plans.
• General knowledge of graphic design.
• General knowledge of sign repair and installation preferred.
• General knowledge of industry standards for signage and wayfinding preferred.
• Basic principles of contract administration and understanding of contractual relationships for consultants and contractors.
• Principles of customer service.
• Quality writing, spelling, grammar, and punctuation skills.
• Basic accounting, bookkeeping, and mathematical principles and practices.
• Basic principles and practices of governmental budget preparation and administration.
• Principles and procedures of record keeping.
• Principles and techniques for the preparation and presentation of written and oral information.
• Prepare, set-up, and track presentations, photos, and graphics.
• Principles of business letter writing and basic report preparation.
• Proper customer service and phone etiquette.
• Public processes and best practices.
• Modern office procedures, methods, and equipment including computers.
• Working knowledge of Adobe Photoshop desired, and working knowledge of FileMaker Pro and SharePoint a plus.
• Occupational hazards and standard safety practices.
• Computer applications such as SharePoint, MS Word, Excel, and PowerPoint.
• Multi-tasking competing priorities and communicating with team members on status updates.
• Preparing and maintaining accounts payable, accounts receivable, and related accounting records.
• Collecting, preparing, and analyzing data and comprehensive reports.
• Applying appropriate oral and written communication techniques to various individual ranging from Agency employees, the general public, elected officials, community leaders, and local, state, and federal agencies.
• Working cooperatively and collaboratively with other divisions, Agency officials, and outside agencies.
• Monitoring program/project operating budgets, costs, and schedules.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Conducting research and analysis and providing appropriate recommendations based on findings.
• Demonstrating a positive internal customer service orientation with both internal and external clients.
• Sensitivity to the political nature of public agencies.
• Maintaining confidentiality and communicating with tact and diplomacy.
• Working effectively under pressure, meeting deadlines, and adjusting to changing priorities.

Physical Demands / Work Environment:

• Work is performed in both a standard hybrid office environment, warehouse, transit vehicles and field environments.
• Positions working in field may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals, and/or extreme noise.
• This position is responsible for maintaining signage. May be subject to bending, climbing, crawling, eye/hand coordination, grasping, hearing, kneeling, pushing, pulling, reaching, repetitive motion, sitting, standing, talking, seeing, walking, and carrying and lifting up to 50 pounds.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.