QA Analyst (Salesforce) - Hybrid

Blue Cross Blue Shield of Arizona
United States, Arizona, Phoenix
Apr 17, 2025
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOB As a QA Analyst on the Salesforce team, your role involves designing and executing tests on computer applications and systems to ensure they meet customer stories and requirements. You will analyze the results, identify issues, and validate solutions to technical problems. Additionally, you will translate acceptance criteria into functional test cases to ensure all requirements are met and develop comprehensive and relevant test cases that cover various scenarios, including positive, negative, and regression cases. Should have experience with: Salesforce developer console and the ability to query backend SF data APIs and integration testing with external systems Understanding how data is structured and managed within Salesforce Salesforce Sales and Service Clouds and related objects Documenting and communicating defects with developers and analysts REQUIRED QUALIFICATIONS Required Work Experience 1 year of experience in computer technology and/or information systems (All Levels) 2 years of experience in computer technology and/or information systems (Levels 2 - 5) Required Education High-School Diploma or GED in general field of study (All Levels) Required Licenses N/A Required Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience 1year of experience with business requirement/story based test design and/or test execution in support of production systems (Lev 1) 1 year of experience in computer technology and/or information systems (All Levels) 1 year of experience in test case development and test execution (All Levels) 1 year of experience working in healthcare-related systems as a quality assurance analyst (All Levels) 2 years of experience working in healthcare-related systems as a quality assurance analyst (Levels 2 - 5) 3 years of experience in test case development and test execution (Levels 2 - 5) 5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer (Levels 3 - 5) Preferred Education Bachelor's degree in computer science, Information Systems, Business, or related field (All Levels) Preferred Licenses N/A Preferred Certifications N/A ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Level 1 - *Entry-level role; Performs job functions under close supervision or peer review* Develop basic test plans, test cases, and test data Process test files and analyze test results Perform day to day execution of test or regression cases/scripts; document results, log and retest defects. Develop, review, load and maintain test plans, test cases/scripts and test directories within test tool. Perform test execution and defect reporting utilizing testing tools. Assist with root cause analysis and triage of key/critical defects for quick turn-around. Monitor and track traceability of business requirements/stories to tests executed. Participate in defect review meetings to explain and/or demonstrate defects. Participate in show and tell meetings to explain and/or demonstrate repaired defect or new features. Create project reports for test executed and defects discovered Analyze, track, report, test and help resolve basic reported production problems Identify problems and make recommendations for improved procedures Level 2 - *Performs job functions with general supervision and peer review* Design and execute test plans, test cases, and test data on more complex computer applications Design, support, and maintain basic to intermediate test artifacts and data May develop and maintain basic SQL queries to test results, and to create mockup data for testing. Participate or lead test related activities for small, scoped projects Using prioritized project requirements and/or story points estimate test development and execution time frames Level 3 - *Performs job functions with moderate supervision* Design and execute test plans, test cases, and test data on moderately complex computer applications and systems Design, support, and maintain moderately complex test artifacts, and data Research, analyze, and test moderately complex production problems Develop and maintain SQL queries to test results, and to create mockup data for testing. Analyze and improve test related processes and test artifacts Participate or lead test related activities for medium to large, scoped projects Level 4 - *Performs job functions with minimal supervision* Design and execute test plans, test cases, and test data on highly complex computer applications and systems Design, support, and maintain highly complex test artifacts, and data Research, analyze, and test highly complex production problems Design, support, and improve quality processes and end to end test methods Develop and maintain complex SQL queries to test results, and to create mockup data for testing. Evaluate high-level project information and assess project components to forecast work effort required Provide peer-level review and mentoring to levels 1 and 2 Participate and/or lead test related activities for large, scoped projects Level 5 - *Performs job functions in a lead capacity* Act as primary operational contact for all quality related activities as needed / in the absence of manager Ensure Service Level Agreements between department and operational or technical areas are met Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project/scrum teams Inform manager of any issues impacting the quality, efficiency and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance Assist the manager in the day-to-day operations of the department ALL LEVELS Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels. Stay current on new developments in technology-related industries Participate in corporate quality programs The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation Perform all other duties as assigned REQUIRED COMPETENCIES Required Job Skills (Applies to All Levels) Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones Intermediate PC proficiency Intermediate proficiency in spreadsheet and word processing software Intermediate knowledge of computer operating systems Basic knowledge of test tools and test case management Required Professional Competencies (Applies to All Levels) Strong analytical skills to support independent and effective decisions Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perserverance in the face of resistance or setbacks. Effective interpersonal skills and ability to maintain positive working relationship with others. Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Ability to write and present quality related documentation Demonstrate the ability to stay current on global threats and vulnerabilities. Experience working with developers and system analysts Knowledge of business requirements/stories, test development and regression testing. Maintain confidentiality and privacy Analytical knowledge necessary to develop test cases based on available requirements, execute those tests and report results Required Leadership Experience and Competencies Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 5) Build synergy with a diverse team in an ever-changing environment. (Applies to Levels 4 - 5) PREFERRED COMPETENCIES Preferred Job Skills (Applies to All Levels) Knowledge of HIPAA regulations Advanced proficiency in spreadsheet, database, and word processing software Advanced knowledge of computer operating systems Strong knowledge of test techniques and test data management. Advanced knowledge of test case tools and test case management methods Preferred Professional Competencies (Applies to All Levels) Advanced quality assurance expertise Impeccable testing skills Solid technical ability and problem-solving skills knowledge of internal departments and operations Preferred Leadership Experience and Competencies (Applies to Levels 4 - 5) Ability to provide mentoring and peer review to junior team members Ability to build lesson plans and deliver lessons to junior team members Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.