Customer Service Self-Pay Supervisor

As the Hospital Customer Service Self-Pay Supervisor, you will be responsible for leading a team within a call center, focusing on Guarantor billing and collections, escalations, self-pay credits and refunds, and bad debt vendor management. You will:

• Oversee daily operations of the call center team, ensuring efficient handling of tasks related to billing, collections, and customer service.
• Monitor and manage designated work queues, including SP Aging and SP Credits, VCC Phone System KPIs, Payment Plan status, Patient Escalations, Staff Productivity, and Quality Review.
• Assist in managing outsourcing relationships with relevant vendors, agencies, and telecommunication providers.
• Assign work based on directives from the Manager on a daily, weekly, and monthly basis.
• Review staff work for accuracy and completeness, providing feedback using our Quality Review process
• Ensure the timely and accurate handling of self-pay refunds and the resolution of patient credit balances

Salary Range: $68,800-$141,000

We're seeking a leader with:

• Bachelor's degree in a related area and/or equivalent experience and training, required
• Five or more years of experience in billing and collections, required
• Supervisory experience, highly desired
• Proficiency in medical and insurance terminology, billing, and/or collections internal procedures and external regulations
• Strong quality customer service skills and interpersonal skills
• Thorough knowledge and understanding of electronic health record system (EPIC)
• Proficiency in all relevant computer software