Customer Associate

• Complete the order entry process with a high degree of accuracy for orders originating from telephone, fax, e-mail and EDI.
• Answer incoming customer phone calls in a professional manner
• Follow up to ensure that customer issues are resolved both promptly and thoroughly.
• Research delivery or invoicing discrepancies and issue credit as necessary
• Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns.
• Proof other Customer Service Representative's orders for mistakes
• Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.
• Answer technical inquiries regarding our products and providing updates on the status of orders.
• Communicate clearly and professionally
• Assist customers on resolutions related to product availability issues.
• Maintain appropriate controls and documentation to ensure SOX compliance.
• Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
• Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
• Follow all Company related safety/environmental rules and regulations.
• Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience.

Qualifications

• High School Education required, Associate Degree or higher preferred.
• 2-3 Years of previous experience in customer service for a manufacturing company, call center or building supplies industry is STRONGLY preferred.
• Previous order entry experience
• Product knowledge as it relates to the Building Material and/or Door industry.
• Ability to work independently and effectively in a fast-paced team environment.
• Strong decision making and analytical skills.
• Excellent phone and written communication skills.
• Excellent PC skills including Microsoft Office and AS400.
• Strong ability to multi-task while maintaining a high level of attention to detail.
• Organizational and Time Management skills with the ability to maintain detailed records.
• Ability to establish and continually develop professional relationships with customers and other functions within the organization.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• This is a work from home/remote position
• The perfect candidate will be in the Tampa, FL area

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About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer.