Customer Care Center Internal Support Lead

We are looking for an upbeat and customer centric Customer Care Center Internal Support Lead who will join our team to help provide exceptional experience to our customers. In this role, you will be the internal support contact assisting with problem solving and troubleshooting for the internal retail team members. As the Customer Care Internal Support Lead, you will also provide a full range of professional and technical support to bank personnel and maintain customer files while consistently monitoring quality, efficiency, and compliance of the function.

Five years of Relationship Banker experience preferred. The candidate will have good interpersonal skills with the ability to work with a high degree of tact, diplomacy, confidentiality, and professionalism when dealing with all types of customers. The Customer Care Internal Support Lead will be an excellent problem solver and has a working knowledge of computers along with strong typing skills. They would have already taken or comfortable with taking supervisor trainings such MLDP and/or EBML. Adheres to and upholds all written policies and procedures of the Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies. Ability to maintain privacy and confidentiality is a must!

This position can be performed onsite at our Operations Center in White River Junction, VT, our offices in Burlington, VT or Claremont, NH.

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.

As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, comprehensive benefits, and opportunities for growth and development.

Starting pay for this position is $23.21 - $27.74 depending on experience.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V