Assistant Director of Executive Education - Program Delivery - Heinz College

We invite applications for the position of Assistant Director of Executive Education - Program Delivery. In this role, you will be an integral member of the Heinz College Executive Education team, owning the delivery of professional programs, developing and implementing new initiatives, and collaborating with staff to ensure a high-quality participant experience.

Core responsibilities will include:

Program Delivery Management

• Collaborate with department leadership to ensure smooth, efficient operation and delivery of executive education programs.

• Develop and implement program improvements to enhance participant experience, program effectiveness, and operational efficiency.

• Document operating processes and administrative protocols, ensuring compliance with college and university policies.

• Oversee the timely compilation and distribution of course materials.

• Create guidelines to ensure consistency in course materials and presentations.

• Serve as the primary point of contact for all faculty, staff, and students participating in the Executive Education program.

• Run Executive Education Slack workspaces and coordinate feedback surveys to continuously improve participant satisfaction.

• Support virtual program delivery (e.g., via Zoom) as needed.

Event Delivery Management

• Lead all logistics related to in-person Executive Education programs, including venue reservations, catering, A/V, transportation, and accommodations.

• Provide on-site event support, resolve operational issues, and coordinate vendor activities.

• Conduct post-event assessments and recommend improvements.

• Assist the Associate Director with programmatic tasks to ensure excellence in event execution.

• Interpret and carry out university policies related to in-person event delivery.

Marketing and Communications Support

• Implement department outreach plans in coordination with the Senior Director.

• Lead production of promotional materials and content for electronic and print communications.

• Collaborate with marketing staff to maintain accurate and engaging website content and social media presence.

• Support event marketing strategies including advertising, conference participation, and alumni engagement.

Alumni Relations Management

• Coordinate alumni engagement efforts, including events, Slack communities, and communications.

• Serve as a key point of contact for alumni and ensure significant engagement experiences. Collaborate on the design and dissemination of materials in support of alumni programming.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Key Skills and Competencies:

• Strong written and verbal communication skills.

• Sound judgment, cultural awareness, and sensitivity in professional settings.

• Strong problem-solving, organizational, and conflict-resolution skills.

• Ability to thrive in a fast-paced, evolving environment and handle multiple priorities.

• Physical ability to lift up to 40 lbs and transport event materials.

Qualifications:

A bachelor's degree in a related field is required.

Minimum of five years of program development, delivery, and administrative management or related professional experience.

A combination of education and relevant experience demonstrating equivalent knowledge and skills will be considered.

Proficiency with Microsoft Office, Windows, and Google Workspace.

Requirements:

Completion of a successful background check

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. Carnegie Mellon will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

• Work Posture: This position is operating on a hybrid schedule, with an on-campus/in-office presence 3 days a week.

• Typical Work Schedule: Monday-Friday from 8:30 am - 5:00 pm. An alternate work schedule allowing for evening and weekend hours will be required on occasion.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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