Position Information
| Position Title: |
Bronco One Stop Director |
| Working Title: |
Bronco One Stop Director |
| Position Number: |
001822 |
| Full-Time Or Part-Time: |
Full Time |
| Time Limited Position: |
Yes |
| Number of Vacancies: |
1 |
| Department: |
Bronco One Stop |
| Posting Number: |
0401762 |
| SHRA/EHRA: |
Exempt Professional Staff (EPS) |
| Job Category: |
Exec, Admin, Managerial |
| Hiring Range: |
Commensurate with Education and Experience |
| Overall Position Competency: |
Flat Rate |
| Primary Purpose of the Organization: |
The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources. |
| Primary Purpose of the Position: |
The One Stop Director supervises the One Stop Center and the day-to-day personnel and operations associated with the frontline student service-driven Bronco One Stop. The Director ensures that the One Stop Center operates smoothly and meets the evolving student needs. The One Stop Center strives for first-stop resolution with a high commitment to customer satisfaction and quality.
Brief Summary of Duties:
Providing Leadership: Lead the Bronco One Stop team and provide ongoing resources, support, and training to facilitate exceptional student care and customer service.
Counseling, Advising, Problem-Solving: Provide advising related to admissions, financial aid, registration, business office, billing and payment, general inquiries about academic programs, and other resources to current students.
Evaluation and Performance Measurement: Manage the integrated student services functions of EAB Navigate Student Success and other systems to ensure maximum utilization of the platform to manage continuous improvement processes.
Training and Professional Development: Develop curriculum and provide training on policies, procedures, and processes as needed and appropriate to staff and student workers.
Quality Customer Care: Communicate effectively and promptly by addressing inquiries; providing follow-up on open cases, providing explanation and training to customers on how to access information or to accomplish various processes.- Other duties as assigned.
This position is funded by non - state funds and has been designated Time - Limited. Continuation of this position is contingent upon the continuing availability of those non-state funds. |
| Minimum Education And Experience Requirements: |
- Master's degree with two to three years of customer/student experience and
- Two years of experience working in admissions, financial aid, student advising, registration, or other student services offices.
- One year of supervisor experience.
- Experience in higher education or an environment where confidentiality is required.
|
| Knowledge, Skills And Abilities: |
|
| Preferred Qualifications: |
- Two years of supervising staff in student services offices.
- Three years of experience working in admissions, financial aid, or academic advising.
|
| Special Instructions To Applicants: |
|
| Notice to Applicants: |
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission. |
| Closing Date: |
|
| Open Until Filled: |
Yes |
| Additional Information for Applicants: |
All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate. |
| EEO Statement: |
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds. |
| Veteran's Statement: |
Fayetteville State University is a
VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings. |
| Quick Link: |
https://jobs.uncfsu.edu/postings/27166 |
|
Fayetteville State University
Commensurate with Education and Experience
Apr 16, 2025