IT Operations Specialist

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

The Technical Operations Specialist is responsible for the effective operation of information technology services and support within the Facilities Management team for our client. This role manages technology setup, access, hardware/software procurement, documentation, and training. It supports the team's current and evolving technology needs and serves as a liaison between internal teams and external stakeholders.

SPECIFIC FUNCTIONS AND RESPONSIBILITIES:
Technology Access and Onboarding
Manage and update all access procedures for internal and external platforms.
Request and configure all necessary access for new hires based on role-specific responsibilities.
Meet with each new hire (Colliers or client) to ensure full software and login access.
Follow-up with new hires during the first week to verify system functionality.
Track onboarding progress from setup through completion
Assist in streamlining onboarding processes to support future team growth.
Procurement and Inventory Management
Submit and manage hardware and software procurement requests (new hires, replacements, additions).
Track and manage Client hardware throughout its lifecycle: purchase, deployment, return, redeployment, and retirement.
Maintain inventory to ensure readiness for deployment.
Facilitate deployment and tracking of loaner equipment when needed.
Maintain warranty tracking and ensure timely utilization.

Technical Support and Configuration
Provide timely support and responsiveness to all technology-related issues.
Install and configure software, hardware, and applications.
Maintain all software licenses and upgrade schedules.
Act as liaison between Colliers IT, Client IT, and other relevant stakeholders as needed.
Facilitate interactions between the Colliers Service Desk, Client Team Members, and the Client Technology Team.
Documentation and Communication
Maintain and update documentation for onboarding and training processes.
Create and maintain guides and reference materials for frequently used software and applications.
Communicate all technology announcements, updates, and training to the Client team.
Host and lead IT training sessions as applicable.

Technology Strategy and Compliance
Track and manage all Colliers technology costs (hardware, software, security, etc.) to ensure accurate billback to Client departments.
Develop and implement protocols for effective technology use across teams.
Set up and maintain file-sharing and storage systems that are compatible with both Colliers and Client environments.
Support leadership in evaluating and improving future technology processes.
Lead by example and adhere to all established policies and procedures.
Perform other duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE:
College degree is preferred with a focus in computer science, software engineering, information systems, database management, or business administration.
3+ years' experience in a technology-focused role.
Strong written and verbal communication skills; excellent time management and organizational skills.
Proven problem-solving and analytical skills to identify and resolve technical issues efficiently.

Proficiency in:
*Operating systems: macOS, Windows, iOS, and Android.
Applications: Microsoft Windows 10/11, Microsoft 365, Teams, MS Office, Entra ID (Azure AD), MFA/2FA.
*Tools: SharePoint, Smartsheet, Adobe Acrobat.
Ability to work independently with minimal supervision and thrive in a collaborative team environment.
Skilled in managing multiple tasks and handling complex details simultaneously.
Ability to build strong relationships and communicate effectively across all levels.
Capable of quickly learning and utilizing new or existing technology platforms.
Ability to travel as needed - 10% or less.

• Competitive salary including a full range of health benefits, vacation plan, 401K and other benefits are available.

Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

#LI-JL1

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.