Senior Customer Experience Partner

Senior Customer Experience Partner

(Hybrid position requiring 2 days in the office each week)

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

We are seeking a dedicated and experienced Senior Customer Experience Partner to join our dynamic Global Logistics team. This pivotal role involves managing end-to-end shipment processes, facilitating customer vendor onboarding, and ensuring seamless communication with internal and external stakeholders.

Key Responsibilities:

• Proactively address and resolve program exceptions, collaborating with Global Service Centre, Customer Experience, and Program Management teams.

• Actively manage customer channels and oversee case management and resolution.

• Oversee the customer vendor onboarding process and maintain ongoing relationships.

• Provide guidance to junior staff and collaborate with peers to resolve complex problems.

• Manage and monitor the entire shipment process, working closely with international stakeholders.

• Resolve customer inquiries promptly and accurately, ensuring swift response and resolution.

• Maintain a customer-centric approach to prevent errors and implement preventive measures.

We are looking for:

• Minimum of 3 years' experience in Logistics and Supply Chain Management operations from origin and destination.

• Strong commitment to upholding the Maersk Values.

• Well-organized, self-directed, and capable of functioning effectively in a fast-paced global environment, while also being a team player.

• Exceptional communication skills, with the ability to engage confidently with various stakeholders.

• Demonstrated stakeholder management and relationship-building capabilities.

• Proficient in advanced Root Cause Problem Solving Analysis, with a proven track record of improving operational efficiency.

• Working knowledge of IT/EDI monitoring and error identification.

• Skilled in Excel/Power BI, with advanced proficiency in data manipulation.

• Ability to lead customer meetings, manage stakeholder relationships, and drive performance improvements.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range: $65,000-$80,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.