Quality Specialist

JW Speaker
vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Wisconsin, Germantown
Apr 11, 2025
Description ABOUT THE POSITION: As our Quality Specialist, you're responsible for ensuring our products meet required quality standards and regulatory guidelines. You'll conduct inspections, audits, and testing to evaluate product quality, identify defects, and ensure compliance with company standards. You'll also support the Quality Management System (QMS), investigate non-conformance issues, and work closely with customers and internal teams to drive continuous improvement. OUR IDEAL CANDIDATE: You have an associate's degree, 0-3 years of experience in Quality, Manufacturing, or Customer Service-related roles, and demonstrate a strong ability to learn and improve. You're familiar with ISO or IATF standards and have a solid grasp of data analysis fundamentals, including control, run, and Pareto charts. You're comfortable using Microsoft Office and relevant databases, and you thrive in a collaborative environment where you can engage with customers and internal teams to ensure quality excellence. *HOW YOU WILL MAKE A DIFFERENCE:* You will INNOVATE by: Analyzing customer-returned material, conducting inspections to determine root cause, and providing a clear, data-driven response to the customer regarding findings and resolution Assessing and making disposition decisions regarding non-conforming material Engaging with assigned customers to understand and align on expectations for Complaints and owning that resolution of assigned customer complaints Providing data and insights throughout the New Product Development (NPD) Process to support product validation and risk assessment Presenting and interpreting testing data at key stages of the NPD Process to drive informed decision-making You will EXPLORE by: Developing and continually improving communication with customers to build a mutually collaborative relationship through better understanding of our customer's expectations Training and auditing quality processes (e.g., cosmetic testing methods) Actively contributing to business reviews of the JWS Quality Management System (Corrective Action Review Process, Quality Management Review Process, Internal Audit Review Process, etc.) Leading and/or conducting internal audits to ensure compliance with quality management standards You will PERFORM by: Collecting and recording non-conformance data Completing requirements of customer Corrective Action Requests Conducting Layered Process Audits, systematically evaluating Assembly, Mold, and SMT production zones for adherence to quality standards Ensuring compliance with customer PPAP (Production Part Approval Process) requirements by gathering necessary documentation and verifying adherence to the NPD Process We offer competitive wages and the following great benefits: Health, Dental, and Vision insurance Short term & Long-term disability insurance 401k with employer match Paid time off, including Vacation, Sick & Personal Time, and 11 paid Holidays Generous Profit-Sharing Plan Tuition reimbursement & Scholarships Development and Growth opportunities Casual work environment for all associates State-of-the-Art, temperature-controlled environment And many more! Qualifications Education Associates of Business Administration (preferred) Associates of Engineering (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)