IT User Support Intern

Position Summary:

We are seeking a motivated and tech-savvy I.T. Intern to join our team and support daily operations within our information technology department. This role offers a hands-on opportunity to gain practical experience in a dynamic I.T. environment, assisting with hardware and software troubleshooting, installation, system maintenance and user support, all while contributing to our I.T. Security.

Responsibilities:

Daily administration and support for all remote users in the America's Region, including but not limited to:

Perform the roll out of laptop PCs including software and hardware upgrade planning and the general execution of end user equipment rollouts.

Assist with basic security tasks such as software patching and system hardening

Perform routine system updates and backups

Document technical procedures and user guides

Provide 1st and 2nd level technical support to users via email, phone, remote or in-person

Generates, reconciles, and maintains an inventory listing of hardware, software programs and licenses and reports these to the Americas Support Manager.

Communicate in a prompt, courteous and effective manner with internal and external customers in all circumstances including providing information, answering questions, relaying messages. Maintain confidentiality of customers, products tested and appropriate internal information.

Help ensure compliance with security and data privacy policies

Education and Experience:

Bachelor's or Master's Degree in Computer Science, Information Technology or relevant field a plus.

Foundational knowledge of Information Technology concepts and a strong willingness to learn in a fast-paced, hands-on environment.

Must demonstrate knowledge in user administration, Microsoft Office suite support, Windows 10/11

Contribute to I.T. projects such as hardware rollouts and system upgrades

System and software installation

Update device drivers and security patches

Experience using Bomgar Remote Support Tool a plus

Experience using a helpdesk ticketing system

Excellent organizational and project management skills including ability to organize time and work on multiple tasks and follow through to completion of task or project.

Excellent ability to communicate verbally and also to create and write clear, complete documentation of systems and procedures.

Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.

Self-motivated and able to work independently or with a team

Specific Skills, Knowledge and Abilities:

Accurate, clear, and timely communication of information, upward and laterally, including verbal, written and listening skills

Ability to plan and organize, giving attention to detail and follow-through

Reliable judgment that is consistent, adaptable to unusual situations, realistic, common-sense approach to job and problems

Motivation, initiative, commitment, to self-improvement

Willingness to consider other's ideas and to work with others.

Fundamental competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones:

- Communication

- Collaboration

- Customer Orientation

- Self Management

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

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