Technical Support Specialist

We are now offering a $500 Hiring Bonus!

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Technical Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, and a family-owned business, based in Virginia. We are a community-oriented group of consumer electronics enthusiasts, selling fun stuff and loving every moment of it. For the 3rd year in a row, we've been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Read on if you're a natural at helping people and value a healthy, supportive work environment...

Who you are:

Friendly. Engaging. Empathetic. Curious. Ready to go the extra mile.

As a Crutchfield Technical Support Specialist, you will:

• Provide technical support to customers who have purchased product from Crutchfield.
• Engage our customers with a calm, interested and professional demeanor.
• Help customers understand and utilize their equipment.
• Troubleshoot technical or product issues (for both home and car equipment). This involves diagnosing problems, offering solutions, and/or providing step-by-step instructions to help customers resolve their issues.
• Actively listen to the customer to determine their needs, and paraphrasing, to clarify.

Qualifications:

• Passion for customer service and exceptional interpersonal skills.
• A background in electronic (and other related fields) along with DIY experience is recommended but not required.
• Strong communication, problem-solving skills, and basic math skills.
• Ability and willingness to learn through on-the-job training.
• Proficient computer skills.
• Highly self-motivated
• Ability to communicate clearly and effectively through phone, email, and chat.
• Ability to maintain a consistent work schedule that will include working 1 weekend day per week
• Bi-lingual in Spanish is a plus

Training:

If you don't know everything about electronics, no worries. Every new team of Technical Support Specialists receives 10 weeks of paid, hands-on training with an experienced Tech Trainer before working with customers independently. Our next training class is scheduled to begin June 9th, 2025.

Salary and Benefits:

The starting pay is $18.04/hour, with potential for a performance-based bonus of up to $300 every three months. We also offer a competitive benefit package, a comprehensive wellness program, tuition reimbursement, relaxed dress code, and discounts on the fun stuff we sell. You're even allowed to bring your dog to work!

Onsite and Remote Work:

Our new Technical Support Specialists will be trained onsite in Norton, VA, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working from home and 3 days working onsite per week. All remote work must be done within the Commonwealth of Virginia to qualify for a hybrid schedule.