Senior Manager, OCX Reporting

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario.

Summary of Job:

Lead the creation and delivery of regular omnichannel performance reports in partnership across all of OCX. Identify issues or insights within the OCX data. Provide guidance and input on potential enhancements to improve and evolve the standard report design, layout, and data.

Essential Functions:

• Create and deliver timely OCX reports for all brand franchises

• Partner with the OCX teams to document the insights, findings, and recommendation for inclusion within the monthly OCX reports

• Support the compliant use of data and conversion of that data into actionable insights to drive efficient and effective customer experiences

• In collaboration with the OCX Brand team and other stakeholders, provide input and advice on potential enhancements and / or improvements to the standard monthly reports

• Provide initial design and layout recommendations for incorporation of new data into the monthly reports, accounting for the actionability and insights from such data

• Support OCX Data Architecture Director across a range of strategic topics from data quality management, PowerBI enhancements / report updates, creation of self-service reporting options, etc.

• Compile industry benchmarks and analytics to ensure KKNA is consistently delivering appropriate metrics to guide the customer experience
• Provide support for Ad hoc data queries to help assess and / or address OCX related data questions

Job Requirements:

Education

B.A. or B.S. in Business, Marketing, Information Science, Digital Marketing or other relevant fields

Experience

4 - 6 years of relevant work experience within the pharmaceutical or Biotech Industries, 4+ years of hands-on experience using statistical tools for marketing / media performance measurement and insights, demonstrated experience identifying and outlining key campaign metrics and building campaign metrics plans

Technical Skills

• Proficient in MS Office Suite. Advanced Excel and PowerPoint skills are desirable.
• Previous experience with media analytics, click stream analytics, and 3^rd party pharma data sources
• Experience with data visualization tools such Power BI or QlikView helpful
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multi-task and set priorities

Non-Technical Skills

• Must be capable of communicating results of analysis to effectively identify issues and/or opportunities
• Self-motivated professional with ability to work with minimal supervision in a team environment
• Attention to detail and problem-solving orientation
• Ability to work successfully in a fast-paced environment with the need to manage constant change.
• Able to deal with ambiguity and to change gears / plans quickly

Physical Demands: Normal office environment with prolonged sitting and extensive computer work

Working Conditions: Requires up to 10% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

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Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.