Administrative Officer 1

Are you eager to start a new chapter in your administrative career? The Pennsylvania Department of Education is on the lookout for an Administrative Officer 1 to complete our team in the Food and Nutrition Division, Child Nutrition Program (CNP). This position gives you the opportunity to utilize your specialized skill set as you provide support for the Bureau and Division Chiefs as well as supervise and direct work of clerical employees. The Bureau of Food and Nutrition is the oversight agency for the Child Nutrition Program, which includes the National School Lunch and School Breakfast Programs, Fresh Fruit and Vegetable Program, Special Milk Program, Afterschool Snack Program, Child and Adult Care Food Program, At-Risk Afterschool Snack Program, and the Summer Food Service Program, hereafter referred to as the Child Nutrition Program.

Apply today to play a key role in ensuring all children and students have access to healthy meals through federal programs and initiatives!

As an Administrative Officer, you will be supervising the work of clerical staff and directing the day-to-day activities and workload associated with reviewing new sponsor application paperwork. Work involves enrolling new sponsors of the CNP; executing the process for existing sponsors to ensure there is no interruption with reimbursements; as well as participating in the development of procedures and protocols related to CN PEARS (Child Nutrition Program Electronic Application and Reimbursement System) support and user management for customer service, triaging, tiering, and escalating calls to program staff. You will have the opportunity to train clerical staff in the requirements and techniques of excellent customer service and business etiquette. Additional responsibilities include:

• Serving as back up to the Civil Rights Compliance Officer and Division Chief
• Collecting, interpreting, analyzing, and summarizing CN PEARS support inquiries to identify opportunities for technical solutions or sponsor level training
• Monitoring and ordering supplies for entire bureau
• Assisting with resolving client complaints by gathering information and providing support and information to program staff

Put your customer service skills to the test with the Food & Nutrition/Division of the CNP Administration & Technology Support team!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the worksite every Thursday, however this is subject to change depending on work requirements. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.