Product Development - Supplier & Customer Support

At Masters Gallery Foods, enhancing the lives of those we influence, whether our employees, our partners or individuals in our communities, is something we strive to do every day. After all, we believe a positive impact is something to be proud of, and is the foundation for everything we do. If you're looking for an opportunity to be empowered to be the best you can be at work or at home, you've come to the right place. We offer a cooperative culture that is rich in ongoing career development and rooted in collaboration.

Masters Gallery Foods is proudly based in Wisconsin, and delivers the highest quality cheese products to our partners and customers. You will be supported and encouraged to make a difference, and your dedication and passion is acknowledged and appreciated. If you want to make a change and start where you can grow, you can at Masters Gallery Foods. Join us!

Product Development - Supplier & Customer Support

Responsible for performing specialized support related to record-keeping, creating and managing customer forms, and providing information for the Product Development, Sales, Procurement, Graphics, and Quality Departments. Also perform routine product development testing, research, and cheese store duties as needed.

• Maintain existing data and add new suppliers in Repositrak and Specright.
• Complete surveys, questionnaires, and specifications for suppliers and customers.
• Maintain and organize updated departmental files, add new files to archives, modify, and purge entries.
• Create letters and statements to be sent to customers and suppliers - under Masters Gallery approval.
• Manage assigned customer web portals.
• Respond to sales and customer queries using information obtained from on hand audits and files, or by investigating as needed.
• Create and coordinate data for all product verifications in compliance with NLEA, FSMA, and GDSN.
• Perform routine test kitchen duties.
• Assist with materials review (film and corrugated libraries) and organization.
• Lead, maintain and coordinate Company Cheese stores.
• Assist with cheese donations and cooler organization.
• Back-up and support for Product Development/Project and Sample Coordinator and GDSN/GS1 portals.
• Assist with complaint research and resolution.
• Back-up duties related to Quality and Product Development.
• Assist with parcel post duties.
• Perform all other duties as directed by the Product Development & Regulatory Compliance Manager, and Vice President of Food Safety & Quality, or other management personnel.

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What You Can Offer:

• Associate Degree in Food Science, Customer Service, Data Processing, or General Administration preferred or equivalent experience.
• One to two years of experience in Data Entry, Food Science, Customer Service, General Administration, or related area is required.
• Must have excellent analytical skills, problem solving ability, and accuracy.
• Excellent data entry skills.
• Knowledge of the ERP system and Microsoft Office products.
• Ability to prioritize tasks, and work independently and efficiently to meet deadlines.
• Ability to gather information from various resources including ERP system, sales contacts, etc.
• Good verbal communication skills.

What Masters Gallery Foods Can Offer You:

We're a company built on many values, among them are passion, integrity, and people, which means if you join Masters Gallery, you'll join a team brought together by enthusiasm, trust, and dedication. Beyond our commitment to offering exceptional products and customer service, Masters Gallery is committed to career development, inclusion, flexibility, and fun at work.

To uphold those values, Masters Gallery Foods provides:

• A generous benefits package (health, dental, vision, disability, life insurance, critical illness, accident coverage, 401(k) with company match, and more)
• Vacation Time Off (service-based paid time off and 10 paid holidays)
• Center for Health and Wellness - Free to employees and their dependents.
• Incentives and incentive programs (such as tuition reimbursement, student loan forgiveness, subsidized fitness programs, cell phone discount programs, employee assistance program, AAA, and more)
• Opportunities to give back to the community (drives, activities, matched donations, and more)
• Green sustainability initiatives.
• Continuous improvement initiatives - technology driven.
• Training and development programs
• Cheese Store, free popcorn, hot beverages, and filtered Culligan water
• Listen to Sirius XM Radio while you work!
• Continuous communication with Employees - Company App
• Opportunities to give feedback and suggestions in a judgement-free zone
• Numerous fun activities throughout the year (potlucks, company picnics, holiday party and more)

Masters Gallery is an Affirmative Action and Equal Opportunity Employer. We encourage all qualified applicants to apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.