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Patient Services Specialist - Abilene Community Health Center

Texas Tech University Health Sciences Center
United States, Texas, Abilene
Apr 03, 2025
Patient Services Specialist - Abilene Community Health Center Abilene 40669BR Position Description The Patient Services Specialist at Abilene Community Health Center is responsible for ensuring the smooth operation of the clinic patient flow. These employees serve as the primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Major/Essential Functions Major/Essential Functions: Financial Counseling: Offers financial counseling, particularly related to patient eligibility and payment options. Explains and confirms eligibility for the sliding fee scale. Call Center Management: Manages incoming phone calls using the clinic's call center system. Answers all incoming calls, takes messages, and transfers calls as necessary. Contact patients to confirm or reschedule appointments as needed. Patient Registration: Registers patients for appointments, either over the phone or in person. Ensure the accurate and complete entry of patient information. Co-payment Collection: Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders). When applicable provides change and ensures correct financial transactions. Insurance Verification: Provides expertise in insurance verification, using both online and phone systems. Verifies insurance eligibility for services and maintains up-to-date knowledge of verification systems. Appointment Scheduling: Schedules patient appointments using computer systems, following clinic guidelines and processes. Coordinates appointments for multiple providers and clinic days, ensuring proper scheduling and patient flow. Coordination with Medical and Nursing Staff: Works closely with nursing staff to ensure proper patient assessment and address medical needs. Communicates effectively with all TTUHSC departments, particularly medical staff, nursing, and supervisors. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=888032 All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-59b7e5736ff8554189c3c7818a967353