Complex Assistant General Manager

As Birmingham's longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city's theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll provide guidance and leadership to Redmont Hotel and The Kelly Hotel, ensuring consistent compliance with hotel policies and delivering exceptional customer service. You will oversee Accounting and People & Culture operations, develop and implement plans for operational excellence, and act as the General Manager in their absence. Your leadership will inspire the team to create remarkable experiences for our guests, fostering loyalty and repeat business.

Essential Job Functions:

• Analyze guest feedback and service metrics to coach staff on enhancing service delivery, nurturing a culture of continuous improvement and accountability
• Oversee accounting, auditing, and cashiering staff, maintaining accurate payroll and personnel records as determined by the Corporate Office
• Communicate effectively, providing clear direction to staff while fostering strong relationships across departments to enhance collaboration and guest experiences
• Supervise cost and inventory controls to maintain budgetary goals, ensuring that we operate efficiently while delighting our guests.
• Maintain composure during emergency situations, using sound judgment to implement detailed steps for resolution.
• Collaborate with the General Manager to establish and monitor operational policies, ensuring profitability and consistency across hotel functions.
• Plan and participate in various hotel meetings to foster teamwork and drive continuous improvement initiatives.

Physical Demands:

• Ability to lift, carry, push, or pull up to 10 pounds.
• Capable of standing, walking, and working in confined spaces throughout shifts, maintaining visibility to guests at all times.
• Must possess the stamina to remain active and engaged during busy periods, ensuring responsiveness to guest needs.
• Adept at moving throughout the hotel property, which may involve significant distances between buildings and areas.
• Hearing and visual acuity to observe staff performance and detect emergency situations, responding appropriately.

Qualifications:

Education:

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Experience:

• Minimum of 2-5 years of hotel management experience, with a focus on front office operations, accounting and labor laws
• Must have large full-service hotel experience.
• Proven supervisory experience, demonstrating the ability to lead a team effectively.
• Strong understanding of hotel operations, including guest services, accounting, and labor laws
• Experience in handling guest complaints and resolving conflicts professionally.
• Familiarity with hotel property management systems (PMS) and proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Previous experience in budgeting and financial reporting is advantageous. Previous experience with hotel PMS systems a plus. Examples: OnQ, PEP

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans