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Overview Allow us to introduce ourselves. We areanenterprise software, content and services provider of Global Tax and Trade solutions - meaning, we build software to help companies manage international trade and complex tax needs. We're looking for smart, creative, individuals to work directly with our customers to implement our software and sustain optimal solution over time. Asa Senior Manager, Professional Services overseeing our Indirect Tax (IDT) Subscription Services Delivery, you will bedrivingexcitingopportunities interfacingwith customers & internal teams while supporting global corporations. You will be shepherding a team of consultants to ensure their professional growth, as well as the collective success of delivering to our clients. Through this experience you will gain a greater understanding and appreciation for how corporations are being run in today's markets. About the Role The role will involve working closely with other PS Managers and his/her team members to ensure we're successfully delivering best practice implementations, consulting support and experiences to our clients while continuing to push the envelope towards growth opportunities.
- Drive strategy and execution to deliver professional / consulting services to Corporates Professional Services IDT customers, as part of leading our IDT subscription service delivery
- Drive excellent customer experiences through meaningful interactions that support key performance indicators of customer satisfaction
- Participate as a member of Indirect Tax Service Delivery Leadership Team, and broader Professional Services Management team, for seamless integration across the customer journey
Accountabilities
- Manage a team of consultants, supporting their development and customer delivery
- Provide leadership and co-management of the IDT team according to the standards for consulting delivery
- Responsible for consultant utilization, revenue & margin associated with the IDT subscription services business
- Support staffing strategy and execution of a global services model through our GDC
- Supports the recruiting, training and professional development of dedicated professional service team members
- Support IDT sub-contractor relationships / delivery
- Support customer delivery through building customer and partner relationships, escalation management, and driving customer satisfaction
- Support SOW scoping and sales opportunities to drive service backlog
- Support development, operationalization, and maintenance of delivery service offerings, service levels, and pricing standards
- Drive attainment of IDT subscription service Financial Plan (e.g. revenue, margin, renewal), and support achievement of broad IDT Financial Plan for Corporates Professional Services
- Support continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. Customer satisfaction [NPS], Churn and retention)
- Successful onboarding of customers into subscription service model to support solution adoption and ongoing operations
About You
- 7+ years of indirect tax implementation / consulting experience, 10+ years preferred
- 7+ years of experience with large enterprise software systems, 10+ years preferred
- Bachelor's degree required; Masters or MBA preferred
- In-depth experience working with cross-functional teams and departments
- Experience delivering successful service delivery for customers, including implementations with a variety of size / complexity
- Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills
- Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
- Able to operate autonomously in the completion of tasks and delivery of objectives
- Up to 25% of travel is expected
#LI-VR1 What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 - $184,600.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 05/31/2025.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com.
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Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
Apr 03, 2025