Quality Improvement Director

The pay range for this role is $119,017 - $136,870 annually.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a Quality Improvement Director, you will be responsible for the implementation of a comprehensive quality management program for local 988 telephone, chat and text-based support, and 911 Diversion Lines for the Didi Hirsch Suicide Prevention Center.

Primary Duties

• Provides leadership and direction to the program and its staff toward progress with quality improvement expectations and needs.
• Develops and implements quality improvement and quality assurance strategies for the 988 programs.
• Leads quality improvement initiatives (such as PDSA - Plan, Do, Study, Act) to address quality improvement needs/challenges and enhance service delivery.
• Supervises internal program audit review processes aligned with key performance indicators per contract requirements.
• Ensures alignment of quality improvement contractual expectations by tracking and monitoring progress toward key performance indicators.
• Responsible for overseeing quality improvement activities involving data collection, data aggregation and analysis (as applicable) of the program based on contractual and organizational performance targets.
• Facilitates the visualization (i.e. graphs, charts) and reporting of data collected toward key performance indicators.
• Manages review of agency adherence to established QI Policies and Procedures.
• Assists with development and monitoring of program budget.

Collaboration and Engagement

• Works with Division Director of Quality to provide updates on status of quality improvement initiatives.
• Represents quality improvement at relevant internal and external meetings.
• Fosters a collaborative culture within the immediate team, as well as with 988 chat/text leadership, staff, and provider community/network.

Compliance

• Provides clarification of policies from primary funders and/or other related agency policies.
• Builds necessary program policies and procedures as required to meet best practice standards and other contract/regulatory requirements.
• Facilitates necessary staff and leadership meetings where contract and program requirements are discussed.
• In collaboration with the Division Director, maintains responsibility for communicating important regulatory changes to staff
• Assists in preparation for and completion of external reviews and site visits (as applicable), prepare reports of and responses to audits including plans of correction, and disseminate to staff results of those audits.

Staff Supervision and Development

• Facilitates staff training regarding program compliance practices and standards.
• Provides administrative supervision to Lead QI Coordinator and other associated staff (as required).
• Leads team meetings as required to promote and monitor quality improvement processes.
• Reviews and guides the quality improvement team with contractual updates impacting QI processes.
• Facilitates professional development opportunities for staff.

Position Requirements

• Master's degree in behavioral health, public health, or other related field and 2-3 years of experience with suicide prevention and crisis line services.
• Minimum 2-3 years of experience with suicide prevention operations/programs.
• Minimum 2-3 years of experience with 988 chat/text line operations and procedures.
• Minimum 2-3 years of experience in compliance and quality improvement leadership role.
• Minimum 2 years of supervision provided to administrative and clinical staff.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance management.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of quality assurance and improvement methodologies.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to quality assurance and management.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Utilize analysis, experience, and judgment to make effective decisions.
• Demonstrate commitment to team objectives and Didi Hirsch mission and values.
• Efficiently use the personal computer including word processing, spreadsheets and other related software programs.
• Adapt to changing needs by focusing on continuous professional development to acquire new skills and knowledge.

Supervisory Responsibility

• Managerial responsibility for the Lead Quality Improvement Coordinator and other related staff (as required).

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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