| Join a dynamic team where you'll play a key role in evaluating and managing Long Term Care claims from start to finish. Using your independent decision-making skills, you'll ensure accurate, timely, and compliant benefit determinations while providing an industry-leading customer experience. Your expertise will directly impact both the financial success and customer retention. This role is a temporary position for around 6 months. |
WHAT WE CAN OFFER YOU:
- Estimated Wage: $58,656
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Makes autonomous, sound decisions throughout the entire claims process, ensuring thorough evaluation and appropriate action plans.
- Develops strong business relationships and communicates professionally with claimants, brokers, sales teams, vendors, and internal partners to ensure high-level customer service.
- Regularly reviews claim status, determines liability, and coordinates with external and internal partners to resolve issues and adjust benefits.
- Leads and mentors a team of Benefit Claim Specialists, ensuring their development, troubleshooting issues, and driving departmental projects.
- Provides expertise in complex claims, manages diverse caseloads, and ensures compliance with ERISA and other laws, while driving team performance and customer relationships.
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WHAT YOU'LL BRING:
- Strong understanding of complex insurance provisions, regulations, and disability claims procedures.
- Skilled in interpreting vocational, medical, and contractual information to make informed claim decisions.
- Exceptional ability to calculate complex disability benefits and apply analytical, decision-making, and critical thinking skills.
- Excellent communication and customer service skills, both written and verbal, with the ability to handle sensitive situations professionally.
- Proficient in relevant software (Word, Excel, GSAP, Fineos) and possesses strong organizational skills, attention to detail, and the ability to adapt to a changing environment.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
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PREFERRED:
- Strong Long Term Care Claims Background
- Previous experience working within LTC
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Fair Chance Notices
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Mutual of Omaha
paid holidays, 401(k)
Apr 02, 2025