Senior Labor Relations Specialist

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We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
The Senior Labor Relations Specialist is a hands-on role focused on supporting the day-to-day administration of labor relations activities. This position serves as the front-line resource for addressing union-related matters, resolving employee grievances, and ensuring compliance with collective bargaining agreements (CBAs). The Senior Specialist works closely with union representatives, employees, and management to maintain positive labor relations and a productive workplace environment.

What you will do

• Union Interaction and Support:
• Serve as the first point of contact for union representatives on routine matters.
• Address inquiries related to CBAs, work conditions, and employee issues in a timely and professional manner.
• Participate in labor-management meetings and ensure follow-through on action items.
• Grievance Resolution:
• Handle initial grievance filings, conduct investigations, and provide recommendations for resolution.
• Facilitate discussions between employees, management, and union representatives to resolve issues efficiently.
• Maintain accurate records of grievances and resolutions to ensure compliance and reporting accuracy.
• Organizational Development and Training:
• Collaborates with Learning and Organizational Effectiveness specialists in developing, implementing, presenting, and evaluating training programs to address labor relation needs.
• Review employee relations and performance management trends and submit recommended training initiatives.
• Assess climate to determine any opportunities for team building, conflict resolution, succession planning, culture and change management.
• Contract Administration:
• Monitor adherence to the terms of CBAs and assist in resolving disputes related to contract interpretation.
• Provide guidance to managers and supervisors on CBA requirements and policies.
• Track and report on key contract-related metrics, such as seniority lists, work assignments, and disciplinary actions.
• Compliance and Documentation:
• Ensure labor relations activities comply with applicable labor laws and organizational policies.
• Maintain detailed records and documentation of all labor relations activities, including grievances, meetings, and outcomes.
• Assist in preparing for labor negotiations by gathering data and supporting research efforts.
• Benefits and Compensation:
• Collaborates with the Benefits and Compensation specialists to resolve issues related to contract agreements. Builds awareness when there are potential needs to be addressed during avoidance campaigns.
• Employee Relations:
• Supports Employee Relations and Business Partner Services providing advice on labor and relation policies and practices.
• Leadership:
• Serves in preceptor role for HR staff. Assists the manager in coordinating the work of the team to meet deadlines and complete projects.

Education Qualifications

• Bachelor's Degree Required

Experience Qualifications

• At least five (5) years related professional experience Required
• Experience in a complex organization Preferred

Skills and Abilities

• Effective communication and human relation skills (Required proficiency)
• Critical thinking, decision-making and relationship building skills (Required proficiency)
• Experience in conflict resolution and basic business acumen (including planning) skills. (Required proficiency)
• Demonstrated knowledge of all human resource functions (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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