VP, Industry Executive Advisor (Telco, Utilities, High Tech)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

Role:

The VP, Industry Executive Advisor will serve as a dynamic thought leader in Customer Experience (CX) within the Telco, Utilities, and High Tech sectors. This individual will act as a trusted advisor to prospects, clients, partners, and colleagues, demonstrating unparalleled industry expertise.

In this high-impact role, the VP will work with a collaborative team of industry experts, solutions architects, and marketing professionals. The primary focus will be on driving and accelerating revenue growth by enhancing Medallia's market presence and fostering product adoption across our Retail clients. The role is hands-on and customer-facing. The Industry Executive Advisor will be engaging in strategic deals, expansions, and ongoing advisory relationships.

• Partner with Sales, Pre-Sales, Product, Marketing and Operation leaders to identify new areas of opportunity, mitigate risks and deliver on goals
• Elevate Medallia's public profile through the creation of thought-leadership content, participating in events, speaking engagements and producing publications.
• Focus on driving commercial results through strategic insights, thought leadership, market awareness, and deal support
• Identify and capitalize on opportunities for growth and expansion through product solutioning, identification of buyer personas, and a deep understanding of the needs and CX challenges that are specific to the Telco/Utilities industry

Minimum Qualifications

• 10+ years of progressive experience in the Telco, Utilities, and/or High Tech industries
• Experience with the Medallia product suite is required
• Prior experience launching, transforming, or optimizing a Customer Experience (CX) or Voice of Customer (VoC) program
• This role is based in the US and will require approximately 25-30% travel

Preferred Qualifications

• Master's Degree preferred
• Strong negotiation and influencing skills
• Sales and/or consulting experience a plus

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $206,000-$274,000 USD. This position is commission-eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply, please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.