Digital Content Strategist

TEKsystems
$56.67 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Mountain View
Apr 01, 2025
Description We're looking for a contract AI Content Writer to support a 3-month initiative to transform our internal knowledge base into structured, AI-optimized content. This work directly supports our internal AI tooling for customer support, helping improve knowledge retrieval and automation. This is a great opportunity for a detail-oriented writer interested in the intersection of content and AI. You'll receive training in machine-readable content best practices and collaborate with cross-functional teams to apply those principles across a high-impact knowledge base. Key Duties & Responsibilities: Rewrite and structure existing knowledge base content for machine readability. Optimize content for clarity, consistency, and AI interpretability. Apply training in AI-driven content strategy to improve internal tooling performance. Collaborate with Content, Machine Learning, and Process Specialists. Align rewritten content with internal standards and formatting best practices. - Consumer content going to rewrite internal knowledge base which powers customer support agents and everything for talking points and emails etc - Taking content and restructuring and rewriting in a procedural format, a few hundred articles, for readability - Strong attention to detail, strong writing, strong editing for AI and most likely will not have AI skills but will teach it - Focused on strong writers, day to day chain review of content working with machine learning and process specialist to take existing content and find gaps and then do AI content writing, they have to work with process specialists because they won't know what to do - Contentful is the CMS they use and will prioritize this* - A few years of writing at least - Copywriter or editing experience - Prioritize internal document writing versus marketing experience - CX (customer experience) content is good - help center content is a benefit - content for customer support - Someone who knows customer support - Agentic AI they are using - 3 years + degree Pay and Benefits The pay range for this position is $56.67 - $56.67/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.