New 
Customer Care Associate - Remote
 TEKsystems | |
$19.00 - $21.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, New Jersey, Newark | |
 Apr 01, 2025 | |
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A National Energy Company is interested in hiring Customer Service Representatives to their team in a fully remote capacity. These positions are looking for candidates with experience in Call Center Environments.
*Description* * Answer incoming customer telephone calls and log all calls * Work across multiple programs and phone lines and ability to transfer calls * Promote participation in energy efficiency programs that the customer may qualify for * Address and resolve customer inquiries, regarding products, services, billing, etc. * Establish and maintain positive working relationships with customers by ensuring a high level of customer service * Address and resolve customer complaints and make recommendations * Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer * Follow-up on customer calls not immediately resolved * More duties as assigned *Skills & Qualifications* * High School diploma or equivalent * 1-2 years of previous customer service experience *Pay and Benefits* The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Apr 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |