Customer Service Representative - COM Team
 TEKsystems | |
$17.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Illinois, Waukegan | |
 Mar 29, 2025 | |
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Job Description: COM TEAM (Customer Own Material Team)
Position Overview: Join our Customer Own Material (COM) Team, where you'll play a crucial role in managing and processing customer fabric rolls. This position involves both desk work and physical tasks on the production floor. Key Responsibilities: * Desk Duties: * Review and process notes from inspectors and the release team regarding customer fabric rolls. * Communicate with dealers via email about rejected or damaged fabric rolls. * Copy and paste inspector notes into emails using Microsoft Word. * Respond to emails addressing questions, comments, or concerns. * Collaborate with the release team on fabric roll issues and email inquiries. * Search for and match missing orders in the system with fabric rolls in inventory. * Maintain and update various statistical logs and reports. * Physical Duties: * Move fabric rolls (20lbs - 100lbs) 10-15 feet for review or to update production status. * Physically transfer rolls of fabric between sections after reviewing notes. * Cross-train in all four roles (inspector, release team, intake team) to provide backup support. * Additional Responsibilities: * Process requests for repairs, quality inspections, returns, credits, and out-of-specifications. * Maintain current product, policy, and procedure information through cross-training, phone, mail, and email updates. * Perform specific duties and participate in team projects as assigned by the manager. Skills Required: * Customer service * Data entry * Email communication * Order processing * Customer support * Troubleshooting Top Skills: * Customer service * Data entry * Email communication Additional Skills & Qualifications: Must Haves: * At least 1 year of experience in a production or inventory role. * Strong computer skills, including typing, Microsoft Word, and computer navigation. * Ability to lift fabric rolls up to 100lbs. Nice to Haves: * Data entry skills * Experience with Microsoft Outlook * Bilingual in Spanish Soft Skills: * Detail-oriented * Strong English speaking and typing skills * Professional demeanor * Punctuality * Strong communication skills Experience Level: Entry Level *Pay and Benefits* The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Waukegan,IL. *Application Deadline* This position is anticipated to close on Apr 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |