Senior Manager, Business Tools, Insights and Reporting

Job Title

Requisition

Location

Additional Locations

Job Description Summary

Job Description

The Senior Manager, Business Tools, Insights & Reporting plays a critical role in supporting the strategic operations of the Connected Care and HUB teams. This highly visible position acts as a subject matter expert in Connected Care, business strategy, insights, and analytics, delivering both routine and ad hoc reporting to drive informed decision-making across the Patients, Reimbursement, and HUB functions.

Serving as the primary liaison between business stakeholders and technical teams, this individual ensures the seamless development, implementation, and optimization of business tools and systems. Responsibilities include supporting Power BI dashboard creation, gathering and refining requirements for field-facing tools, conducting functional testing, and leading training initiatives. As a senior leader within the Customer Experience organization, this role may also take on high-impact, cross-functional projects as directed by the Vice President or Senior Director.

Essential Functions
System Management & Business Tool Enablement:

• Oversee the administration, maintenance, and optimization of business tools such as Salesforce and Power BI, ensuring reliability, usability, and scalability.

• Manage configurations and integrations of business tools with other systems to ensure accurate and efficient data flow.

• Lead business requirements gathering sessions with key stakeholders to ensure tools meet business needs.

• Oversee Master Data Management (MDM) processes to ensure high-quality and consistent data.

• Maintain up-to-date PHI training and related materials.

Reporting & Analytics:

• Design and manage reports and dashboards in Power BI, providing actionable insights to stakeholders.

• Collaborate with teams to create custom reports based on specific business needs.

Requirement Gathering & Functional Testing:

• Collaborate with stakeholders to gather business requirements and provide strategic input for business tools.

• Assist in designing and executing functional testing to validate system changes and enhancements.

Training & Support:

• Provide training and support to the PS&R team to ensure the effective use of Connected Care and associated business tools.

• Develop and maintain training materials, user guides, and resources to facilitate ongoing user adoption and proficiency.

Collaboration

• Act as a bridge between business users and technical teams to align system capabilities with business objectives.

• Participate in cross-functional team meetings to address system improvements and user feedback.

This role will serve as the key liaison between the business and technical teams, ensuring that tools and systems meet the needs of our PS&R/HUB Teams. The position will also have visibility with key leaders with the Commercial organization.

This position will be located at our Bridgewater, NJ office location. This office location currently works a hybrid schedule and subject to change due to business needs. This position could also be considered for remote work with travel being as much as 50% depending on the candidate's location.