Customer Service Representative

PSI is looking for a High Energy Customer Service Representative to join the team in Twin Falls, ID. Previous Call Center or Waste experience would be a huge plus!

The schedule for this position is Full Time, In Office, Monday-Friday from 8:00am-4:30pm.

The Starting rate of pay is $18.00 per hour.

Competitive Compensation:

• Paid Training
• Paid Holidays
• Generous Paid Time Off
• Growth opportunities- We pride ourselves on promoting from within.
• We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, flexible spending account, supplemental voluntary plans, wellness programs, and online discounts.
• 401K retirement with company match.
• Company Paid Life Insurance

CULTURE: It's a Great place to work! We work in an environment where empowered, self directed All-stars know what they do is important.
INTEGRITY:Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.

DUTIES AND RESPONSIBILITIES:

• Answers high volume incoming calls from customers.
• Responds to voicemail &email inquiriesfrom customers.
• Provides information to the public regarding company services and rates.
• Receives cash and electronic payments from customers.
• Work in conjunction with other departments to resolve customer disputes.
• Communicate with customers and complete orders such as starting, stopping, or changing service.
• Accurately record & document communications with customers.
• Prepare customer work orders, posts those orders to customeraccounts, and assurestimely communicationof work orders to drivers;
• Determine charges for service requested, take payments.
• Effectively navigate company specific computer operational systems.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Work in a fast-paced environment while maintaining high levels of detail.
• Various office tasks in other areas as needed.
• You should be able to start tasks on your own, work well by yourself and with others.

WORKING CONDITIONS AND PHYSICAL EFFORT:

Work environment is in acall center. Areas are clean, ventilated, and well lighted. CSR call areas can be noisy and work may be repetitious and challenging, with little time in between calls. Some calls are evaluated to ensure high standards. Also, long periods spent sitting,typing, or looking at a computer screen are very common.

MINIMUM JOB REQUIREMENTS:

• 2 years ofCustomer Serviceexperience in a high call volume atmosphere.
• Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
• Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
• Experience with MS Word, Excel, and Email preferred.Typingand10-keyskills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.