Support Manager - Symitar Hosted Systems Administration

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

The Support manager will manage, monitor, modify and maintain systems for acceptable availability, stability and response time to customers. Systems include, but are not limited to, data center, network, operating system, product development, mail server, applications server and groupware.

What you'll be responsible for:

• Ensures systems are monitored for optimum performance and availability.
• Oversees the implementation of system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Ensures that customer and internally-reported system problems are resolved.
• Provides direction in the implementation and monitoring of corporate security policies.
• Ensures system procedures, policies and events are documented and implemented.
• Schedules 24x7 support on-call rotation.

• Manages system backup and restore testing processes.
• Manages periodic recovery testing of DR plans.

• May also be responsible for planning and leading the maintenance and administration of all SQL, web and/or application servers.

• Responsible for department budget.
• Performs hiring, firing, objective setting, performance appraisals, coaching and pay reviews.
• May perform other job duties assigned.

What you'll need to have:

What would be nice for you to have:

• Excellent knowledge of IT infrastructure concepts and principles.
• Excellent communication and customer interaction skills.
• Excellent verbal and written communication skills.
• Basic knowledge of products offered by JHA.
• Able to oversee all aspects of systems/network administration to include design, installation, configuration, maintenance, security and DR.
• Able to maintain and improve system reliability and performance.
• Able to evaluate and recommend sound technology solutions.
• Able to guide in the resolution of customer problems in a timely manner.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.