Parking Services, Night Manager

This position is subject to weekend and night shift hours. Shift time and days off are subject to change based on 24/7 operational needs.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

• Cultivates a culture of service excellence and collaborative teamwork in support of our internal and external customers.
• Monitors and directs department programs aimed at adherence to parking regulations and delivery of PTS services throughout campus, ensuring daily access for Students, Staff, Faculty and Visitors.
• Provides direct supervision and ensures consistency of training for Parking Service Officers and Student Parking Service Officers.
• Reviews service delivery program performance and issuance of citations to ensure compliance with approved policies and procedures.
• Enables other department teams success by facilitating successful revenue control and execution of large scale public and private events on campus throughout the year.
• Responsible for planning and coordinating with internal and external organizations to facilitate access and reduce traffic congestion for parking facilities during large scale events on campus and daily operations.
• Develops and implements new policies and procedures on behalf of the Director of Operations to sustain high quality, front-facing customer service to Students, Faculty, Staff and Visitors.
• Responsible for coordinating with internal and external organizations to resolve a variety of day-to-day customer complaints and develop program changes.
• Communicates performance expectations, conducts yearly career conversations and periodic performance check-ins.
• Motivates the team in setting long term goals and objectives and ensures accountability for performance issues.
• Plans, reviews, and monitors responsible budgets to ensure fiscal responsibility.
• Responsible for making hiring and pay recommendations to the Director of Operations.
• Receives, analyzes and interprets daily reports and statistics from various PTS systems to monitor performance, and determine recommendations for improvement in services, parking regulations and customer experience.
• Communicates change to team in a positive manner in support of our mantra of making everyone else on campus successful.

Knowledge, Skills and Abilities:

• Leadership: Ability to
  inspire, motivate, and guide individuals and teams.
• Communication: Strong
  verbal and written communication skills.
• Decision-Making: Ability to
  make informed and timely decisions.
• Problem-Solving: Skilled in
  identifying problems and developing effective solutions.
• Time Management: Ability to
  prioritize tasks and manage time efficiently.
• Interpersonal Skills: Ability to build
  relationships, manage conflicts, and work effectively with diverse teams
• Delegation: Skill in
  assigning tasks appropriately and empowering team members.
• Adaptability: Flexibility
  to adapt to changing circumstances and environments.
• Coaching and Mentoring:
  Skills in developing and supporting team members' growth and performance.
• Analytical Thinking:
  Ability to analyze data, trends, and insights to make strategic decisions.
• Critical Thinking:
  Capability to evaluate information critically and make sound judgments.
• Conflict Resolution:
  Ability to address and resolve conflicts effectively.

Physical Requirements:

• Lifting/moving
  up to 30 pounds often.
• Lifting/moving
  up to 50 pounds rarely.

Work Environment:

• Outdoor
  Environment: Employees work outdoors and may not be protected from weather
  conditions.
• Extreme
  Heat: Temperatures above 100 degrees for more than an hour.
• Extreme
  Cold: Temperatures below 40 degrees for more than an hour.
• Noise:
  There is sufficient noise to cause you to shout to be heard above the
  noise level.
• Hazards:
  Includes a variety of physical conditions, such as proximity to moving
  vehicles or exposure to chemicals in work setting.
• Oils,
  paint and or solvents: There is air or skin exposure to oils, paint and or
  fumes.

• Bachelor's
  degree or equivalent, or equivalent learning attained through experience,
  relating to criminal justice or business.
• Minimum
  of 3 years of relevant experience required.
• Valid
  Driver's License required.
• Ability
  to drive according to the University Fleet Safety Policy.