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IT Application Administrator (Microsoft 365 Services) | Full Time

Henry Ford Health System
United States, Michigan, Detroit
Mar 27, 2025
CANDIDATES MUST BE LOCAL TO THE STATE OF MICHIGAN GENERAL SUMMARY: In this role, you will be responsible for the administration, configuration, and maintenance of our Microsoft 365 services. You will ensure the smooth operation of Microsoft 365 user applications, including OneDrive, Outlook, SharePoint Online, Teams, and other related solutions. Your role will involve providing support to end-users, troubleshooting issues, implementing best practices, and ensuring optimal performance, security, and user satisfaction. You will play a critical role in enabling our employees to leverage the full potential of Microsoft 365 tools and services. The Microsoft 365 Administrator is part of an IT team that is accountable for production support, including on-call duties in a 24x7 environment, as well as new projects. The ideal candidate will have supported application technology projects, supported management and users on new functionality and changes to existing applications. Under supervision of senior resources and management, you will communicate solutions, issues, and risks directly to technical management or other responsible entities. A high degree of interaction with users, technical teams, and critical stakeholders is expected. Perform configuration, change management and testing activities as required. Consults users on technology changes that will impact work processes. He or she will have coached, trained, and mentored staff in technical roles. Principal Duties and Responsibilities: Provide technical support to end-users for Microsoft 365 related issues. Troubleshoot and resolve complex issues related to Microsoft 365 applications and services. Administer and manage Microsoft 365 services, including OneDrive, Outlook, SharePoint Online, Teams, Forms, Bookings, Office, and other related applications. Monitor system health, performance, and security, and proactively address any issues of Microsoft 365 services. Implement and maintain security policies and procedures for Microsoft 365. Create and maintain documentation for Microsoft 365 configurations and procedures. Collaborate with other IT team members to integrate Microsoft 365 with other systems and applications. Stay up to date with the latest Microsoft 365 features and updates. EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree required. Master's degree preferred. Strong knowledge of Microsoft 365 services and applications required. 3-5 years of Microsoft 365 Administration or similar role required: SharePoint site-level administration required. Microsoft Teams administration required. Outlook administration required. OneDrive administration required. Experience with PowerShell scripting preferred. Ability to work off hours in 24x7 production support environment required. Experience in a Healthcare setting preferred. Experience with Service Now service management software preferred. Vendor Management experience preferred. Excellent problem-solving and troubleshooting skills. Proven ability to peer review functional and technical tasks. Strong communication and interpersonal skills. Good organizational, multi-tasking, and time-management skills. Ability to work independently and as part of a team. Work closely with multiple teams: application, network, security and infrastructure teams. Additional Information Organization: Corporate Services Department: Ascension Collaborations Solut Shift: Day Job Union Code: Not Applicable