Customer Care Representative I

Novanta Corporation
United States, California, Irvine
Apr 22, 2025
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing. Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta. Job Summary As an Associate Customer Care Representative, your role is to provide excellent customer service. You will process customer orders, handle inquiries, and resolve basic problems to ensure customer satisfaction. Primary Responsibilities Responding to basic inquiries via phone, email, and/or chat in a timely and professional manner. Providing customers with basic product and pricing information Entering and maintaining accurate customer orders using various software applications. Handling basic issues and complaints in a professional, courteous manner, while escalating complex issues to others. Collaborating cross-functionally to provide accurate and timely information to customers. Outcomes / KPIs Customer satisfaction Order accuracy Order processing time Requirements Have excellent written and verbal communication skills Have a positive attitude and willingness to learn Have a keen attention to detail. Be able to work well in a busy and dynamic team environment. Possess technical aptitude and willingness to learn various software systems Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers' mind; establishes and maintains effective relationships with customers and gains their trust and respect. Physical Requirements Ability to Sit for Extended Periods : The role often involves sitting at a desk for long periods while handling customer inquiries. Frequent Keyboarding : Regular use of a computer keyboard for typing and data entry. Visual Acuity : Ability to view a computer screen for extended periods to read and respond to customer queries. Manual Dexterity : Capability to perform tasks that require fine motor skills, such as typing and using office equipment. Communication Skills : Strong verbal and written communication skills to interact effectively with customers. Travel Requirements N/A Compensation and Benefits The base pay for this position is $21.45 to $29.49 per hour depending on the geographic market. Dependent on the position offered, annual bonuses and other forms of compensation may be provided as part of the compensation package. Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better. Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy. Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.