Business Analyst I or II - Producer Services

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.

We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a remote position.

Life Takes You Places! Are you ready to join us?

The base salary range for a Business Analyst I - Producer Services is $44,000 - $70,000. The base salary range for a Business Analyst II - Producer Services is $54,000 - $97,000. Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

This is a multi-level position with increasing levels of responsibility and requirements for each level.

Business Analyst I - Producer Services Overview

This position requires a comprehensive understanding of business processes and system needs, particularly in producer compensation, compliance, and reporting operations. The role involves leading ongoing business process reviews and developing optimization strategies. Key responsibilities include gathering, analyzing, validating, and documenting business stakeholder needs, evaluating and improving business processes, and implementing solutions. The position also involves creating functional and system requirements documents, developing and executing test plans, assisting with user acceptance testing, and coordinating with various teams for implementation. Additionally, the role includes creating training materials, facilitating user training, and maintaining project repositories in line with company policies.

Business Analyst II - Producer Services Overview

This position requires a high-level of understanding of business processes and system needs, particularly in producer compensation, compliance, and reporting operations. The role leads ongoing business processes and develops optimization strategies and serves as the project lead for multiple medium and large complex projects.

Key responsibilities include gathering, analyzing, validating, and documenting business stakeholder needs, evaluating and improving business processes, anticipating requirements, performing requirement analysis, uncovering areas for improvement, and developing and implementing solutions. This role provides functional and system requirements documents including inputs, processing steps and outputs to meet user needs to assist developers in successfully translating and achieving project goals. Develops and executes test plans and scripts, assists with user acceptance testing and documents results. Responsible for organizing and conducting defects meetings and coordinating with various teams for implementation. Additionally, the role includes creating training materials, facilitating user training, and maintaining project repositories in line with company policies.

Business Analyst I Essential Duties:

• Works with multiple departments, business partners, and/or vendors to solicit, collect, analyze, document, and communicate functional and system requirements based on current and future Business needs
• Develops test plans and test scripts, oversees testing of each delivered object to ensure all known defects are resolved before deployment
• Coordinates with Producer Services staff, other business areas, IT, and/or vendors on development, testing, and deployment activities
• Develops and or coordinates with the Training Department to develop training documentation, as needed, and organizes user training
• Maintains project documentation
• Performs other project-related tasks as assigned

Business Analyst II Essential Duties:

• Works with multiple departments, business partners, and/or vendors to solicit, collect, analyze, document, and communicate functional and system requirements based on current and future business needs
• Serves as the Producer Services Subject Matter Expert on all assigned projects or corporate initiatives
• Establishes metrics to measure the efficiency and effectiveness of projects
• Develops test plans and test scripts, oversees testing of each delivered objective to ensure defects are resolved before deployment
• Coordinates with Producer Services staff, IT, and/or vendors on development, testing, and deployment activities
• Develops and or coordinates with the Training Department to develop training documentation, as needed, and organizes user training
• Maintains project documentation
• Performs other project-related tasks as assigned
• Performs other related duties and responsibilities as assigned

Business Analyst I Required Knowledge, Skills, and Abilities:

• Basic working knowledge of health insurance industry and/or business-related operations and processes
• Knowledge of information gathering, planning, and organizing methods and principles
• Excellent communication, documentation, and interpersonal skills including the ability to address a wide range of audiences
• Customer service skills
• Intermediate skills in MS Word, Excel, MS Visio, and Power Point. MS Project skills are preferred.
• Working knowledge of Operating Systems, Web-based Systems, Databases, and Communication Protocols
• Ability to prioritize workflow and maintain attention to detail within time constraints
• Ability to synthesize data from divergent sources and create a final product with a consistent voice, look, and feel
• Ability to translate between technical and business language
• Ability to effectively facilitate meetings
• Ability to work independently on multiple tasks in a fast-paced environment

Business Analyst II:

• Advanced working knowledge of insurance industry and/or business-related operations and processes
• Knowledge of information gathering, planning, and organizing methods and principles.
• Excellent communication and interpersonal skills including the ability to address a wide range of audiences
• Customer service skills
• Advanced skills in MS Word, Excel, MS Visio, and Power Point and MS Project
• Ability to prioritize workflow and maintain attention to detail within time constraints
• Ability to synthesize data from divergent sources and create a final product with a consistent voice, look, and feel
• Ability to translate between technical and business language
• Ability to work independently on multiple tasks in a fast-paced environment
• Ability to effectively facilitate meetings
• Ability to work independently on multiple tasks in a fast-paced environment
• Mentor other team members as it relates to projects and process mapping and improvements

Business Analyst I Required Education and Experience:

• Bachelor's degree in a related field or equivalent work experience
• 1 year of experience with business and/or systems analysis and documentation experience
• Experience working in a team-oriented collaborative environment
• Ability to document scope of a small to medium project
• Or equivalent military experience

Business Analyst II Required Education and Experience:

• Bachelor's degree in a related field or equivalent work experience
• 2 years of experience with business and/or systems analysis and documentation experience
• Experience working in a team-oriented collaborative environment
• Proven analytical and problem-solving experience
• Experience with process mapping/process documentation
• Ability to document scope of small to medium project
• Or, equivalent military experience

Business Analyst I Preferred Education and Experience:

• 1-2 years of business and/or systems analysis and documentation experience
• Experience in the insurance industry or producer compensation/compliance
• Proven analytical and problem-solving experience
• Experience with process mapping/process documentation

Business Analyst II Preferred Education and Experience:

• 3+ years of business and/or systems analysis and documentation experience
• Experience in the insurance industry or producer compensation/compliance
• Ability to document scope of a small to medium project

Business Analyst I & II Working Conditions (Physical Demands):

• Normal, no adverse or hazardous conditions

Disclaimer:

This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization.

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