Learning Management Training Specialist II

Compensation Grade:

Compensation Details:

Department

Job Description:

Responsibilities

The Learning Management Training Specialist II will support the daily operations of the New York State Department of Health's Learning Management System (LMS) within the LMS program area. The primary objective of this role is to provide LMS support that enhances public health training, improves competencies, and promotes health equity. The work will focus on reducing health disparities and improving outcomes for prioritized populations. As a member of the Learning Management team, the incumbent will be responsible for LMS administration activities and training support; tracking the resolution of requests; course inventory management; contribute to the specification, configuration, review, testing of LMS tools and enhancements; and contribute to developing internal procedures. The incumbent will perform other appropriate related duties.

Minimum Qualifications

Bachelor's degree in a related field and two years of experience performing training, help-desk support, and/or technical writing, and/or IT troubleshooting for a wide variety of audiences; OR an Associate's degree in a related field and four years of such experience; OR six years of such experience. A Master's degree in a related field may substitute for one year of experience.

Preferred Qualifications

• At least three years of experience working with learning management systems in a government, public health, Hospital, business, or academic setting.

• Experience with application development, testing, training, and implementation of online applications.

• IT-related project management.

• Experience working on multidisciplinary teams.

• Experience training and/or providing technical assistance to non-technical audiences at all levels.

• Experience documenting standard operating policies and procedures for use of online applications.

• Experience developing user guides, help documents, job aides, and/or demonstration videos to help learners quickly adopt new skills.

• Demonstrated proficiency using Office 365 applications including Outlook, Word, Excel, and PowerPoint.

• Experience with Microsoft SharePoint and/or Teams, and Adobe Acrobat Pro.

• Familiarity with popular webinar platforms i.e., Webex, Zoom, Teams, etc.

• A customer/consumer orientation.

• Experience creating accessible documents and has a demonstrated understanding of accessibility in training for broad audiences including using closed captions, Sign Language interpretation, translation of captions, accessibility scanning websites, and using plain language.

Conditions of Employment

Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.

Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.

The selected candidate must reside within a reasonable commuting distance of the official work location specified in the job posting and must also be located in or willing to relocate to one of the following states: New York, New Jersey, Connecticut, Vermont, or Massachusetts, prior to hire. Telecommuting will be available.

HRI participates in the E-Verify Program.

HRI embraces diversity, equity, and inclusion in our workforce. This is reflected in our affirmative action equal employment opportunity policy.

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

www.healthresearch.org

About Health Research, Inc.

Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRIplays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.