IT Service Desk Administrator III

The Pasha Group
United States, California, San Rafael
4040 Civic Center Drive (Show on map)
Mar 25, 2025
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Join Our Tech Dream Team: IT Service Desk Administrator III, Bring Your Skills and Energy! Are you an experienced IT professional who thrives on solving technical puzzles and delivering top-tier support? Do you enjoy working in a dynamic environment where you can make a meaningful impact across the organization? If so, The Pasha Group is looking for you! We're searching for an IT Service Desk Administrator III - a hands-on, highly skilled technician who can support, troubleshoot, and elevate our workplace technology experience. You'll serve as the go-to expert for end-user support, infrastructure reliability, and seamless IT service delivery. What You'll Do Provide expert support and keep systems running smoothly. Respond & Resolve - Manage and resolve incoming ServiceDesk tickets professionally via phone, chat, email, or in person. Technical Troubleshooting - Independently troubleshoot hardware, software, mobile, and peripheral issues from basic to complex. User Support - Deliver exceptional customer service by guiding users through technical issues with clarity and patience. Deploy & Maintain Devices - Install, configure, upgrade, and maintain workstations, laptops, tablets, printers, and IP phones. Remote Access Setup - Support VPN access and remote connectivity for users across locations. Active Directory Environment - Provide troubleshooting expertise in a networked Windows AD environment. Knowledge Documentation - Create and maintain clear knowledge base articles and procedural guides. System Security - Implement and follow IT security policies to ensure data integrity and system safety. After-Hours Support - Participate in on-call rotations and EDI monitoring to ensure 24/7 support coverage. What You Bring Experience, expertise, and the drive to deliver excellence. Work Experience - 6+ years of hands-on experience in a client-facing IT support or service desk environment. Technical Knowledge - Proficient in SCCM, scripting, imaging, and remote support tools. Office Software Skills - Intermediate to advanced skills with Microsoft Office Suite, including Outlook, Excel, Word, SharePoint, and Office 365. Service Desk Tools - Experience using Remedyforce or similar ticketing software. Mobile & Device Support - Skilled in supporting iOS, Android, and Windows mobile devices. Education - Associate degree in Computer Science or a related field, or an equivalent combination of coursework and experience. Certifications & Requirements - Valid state-issued driver's license and a Transportation Worker Identity Credential (TWIC) are required. What Makes You a Great Fit Soft skills that enhance your technical abilities. Excellent Communicator - Clear, courteous, and confident in all forms of communication. Customer-Oriented - Dedicated to delivering a positive experience with every interaction. Collaborative - A team player who works well across departments to achieve shared goals. Detail-Focused - Capable of identifying, handling, and protecting sensitive information. Organized & Proactive - Prioritizes tasks effectively and takes initiative to solve issues. Why Join The Pasha Group? Grow your career with a company that values innovation and people. Dynamic IT Environment - Collaborate with a passionate, knowledgeable tech team. Travel Opportunities - Occasional travel to U.S. locations - including sunny Hawaii. Career Development - Join a company that supports your growth, learning, and leadership potential. Pasha Core Values - Work in a culture rooted in Excellence, Integrity, Innovation, and Teamwork. Apply Today - Be the Tech Star Who Leads the Way! Step into a role where every login, every fix, and every user experience are better because you were there. Screening Requirements Background Checks Driving Record Review Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role:San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 1: Starting rate $36.00; up to $42.00 for highly qualified candidates The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories