Customer Service Rep

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers' expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees-continuing our commitment to delivering quality since 1906.

Beverage Careers

Food Careers

The Customer Service Representative is responsible for receiving customer orders over the telephone, accurately entering them into the system, and providing exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Answer incoming calls from customers and process orders efficiently and accurately.

Provide product information, answer inquiries, and resolve customer concerns in a professional manner.

Accurately enter customer orders into the system while ensuring all details are correct.

Work collaboratively with other departments to ensure customer satisfaction and timely order fulfillment.

Maintain up-to-date knowledge of company products, pricing, and promotions.

Assist customers with order modifications, returns, and general account inquiries.

Perform general administrative tasks and maintain organized records of customer interactions.

Qualifications & Skills:

High school diploma or GED required.

Strong data entry and computer skills with proficiency in order processing systems.

Excellent verbal and written communication skills, particularly over the phone.

Ability to multitask and work efficiently in a fast-paced environment.

Previous experience in customer service, preferably within the food service industry, is a plus.

Knowledge of food products and food service operations is beneficial.

Strong problem-solving skills and ability to handle customer concerns with professionalism.

Ability to work independently and as part of a team.

This position is ideal for individuals who are detail-oriented, customer-focused, and eager to contribute to a dynamic work environment.

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

* Medical, Dental, Vision, Life Insurance

* Short and Long Term Disability

* 401K with matching contribution

* Profit-Sharing Plan (100% company-paid)

* Employee Assistance Program

* Wellness Program

* Educational Assistance Program

* Paid Vacation and holidays

* Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor

Minorities/Females/Veterans/Disabled

• San Antonio Food, 17635 Ben E Keith Way, San Antonio, Texas, United States of America