Strategic Account Manager
 Koch Business Solutions, LP | |
life insurance, parental leave
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 United States, Wisconsin, Menomonie | |
 Mar 25, 2025 | |
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Your Job
Phillips-Medisize is seeking a Strategic Account Manager to support our team. The role can be based in our Hudson or Menomonie, WI facility. This individual is responsible for building and maintaining long-term relationships with key pharmaceutical customers. The strategic account manager will collaborate with internal teams to enhance the customer relationship management process, ensuring continuous improvement through sustaining engineering efforts. Our Team The largest pharmaceutical, MedTech and in-vitro diagnostic companies in the world count on Phillips-Medisize to bring their breakthrough ideas and innovative branded products to market - with confidence. As a contract design and manufacturing organization (CDMO), we work closely with our customers to deliver proven, highly engineered products that help millions of people live healthier, more productive lives. Autoinjectors and pens for delivering insulin, GLP1, epinephrine and other life-saving drug treatments. Advanced, wearable injection pumps. Point-of-care and at home diagnostic tests. Electrophysiology technology. Continuous glucose monitoring systems. Our team at Hudson, WI is made up roughly of 300 employees that support our Production, Engineering, Quality, Molding & Tooling departments. What You Will Do * Function as the point of contact for key pharmaceutical customers, lead the commercial relationship, and build long-term partnerships through active customer engagement * Develop and implement account plans with the global account leaders to ensure alignment with business and customer goals * Collaborate with cross-functional teams to enhance customer service and delivery, manage project scope, and propose additional services as needed * Oversee commercial pricing strategies, ensure compliance with contracts and agreements, and engage in negotiations and renewals * Conduct regular business account reviews with customers to assess performance, align on goals, and identify strategies, technologies, and opportunities for growth and improvement * Facilitate lifecycle management efforts of customer-owned equipment by guiding budget preparation, supporting cost analysis, and overseeing overall profitability during commercial production * Identify and implement strategies that leverage existing capabilities to drive incremental and revenue growth for the business * Partner with global account leaders on new business opportunities by supporting proposal generation and managing agreements to meet both customer needs and organizational goals. Who You Are (Basic Qualifications) * Bachelor's degree plus 3 + years of customer account management experience OR 5+ years of account management experience * Experience working cross functionally in an organization to support customer needs delivering value-driven and successful outcomes * Demonstrate strong organizational skills in time management, prioritization, and achieving results in a fast-paced environment." What Will Put You Ahead * Knowledge of product development, contract manufacturing and associated processes * Experience navigating customer relationships and proven ability to handle difficult conversations * Track record in development, implementation, and achievement of customer account plans * Capability to manage commercial contract and pricing negotiations * Strong business acumen with the ability to make decisions that drive financial and operational performance * Excellent communication and interpersonal skills with the ability to build rapport and influence at all levels At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are As a Molex company, Phillips-Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: [3] http://www.kochcareers.com/doc/Everify.pdf #LI-SD5 References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. http://www.kochcareers.com/doc/Everify.pdf | |