IT Critical Infrastructure Analyst

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Provide enterprise level support of IT infrastructure technologies needed for critical business' operations applications, such as SCADA Systems and Control Center operations, under regulatory compliance requirements (NERC CIP and TSA) and specific Cybersecurity Standards. These technologies include, but are not limited to automation platforms, workstations, physical and virtual servers, storage, remote access functionality, and a variety of operations and business critical software solutions. Integrate software to enable usage, support, monitoring, cybersecurity and regulatory compliance of various hardware and software technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.

• Plans, designs, installs and/or supports critical computer systems in highly regulated and secure environment. Facilitates technical and business planning for upgrades in coordination with key business functions and control centers. Provides technical guidance related to critical infrastructure support software and hardware to members of the IT staff.

• Develops (or assists in developing) functional standards for critical infrastructure software and hardware. Assists in the design and implementation of required systems that meet functional and compliance requirements for critical control center operations

• Integrates critical infrastructure software and hardware configurations to maximize operational reliability and performance, and maintain regulatory compliance

• Coordinates critical infrastructure hardware and software upgrades with control centers, business support teams and other areas of IT or other business units.

• Prepares activity and progress reports regarding individual and project activity

• Keeps abreast of new hardware, software, and compliance developments, evaluates alternative approaches, and recommends new hardware technologies, software or upgrades which enhance operational reliability and process efficiencies.

• Provide OS Level Support for Critical IT Infrastructure, both physical & virtual environments

• OS Versions - Microsoft Windows Server 2012/2016/2019, Windows 10 Enterprise as well as Linux (RHEL 7/8)

• Provide Hardware Level Support for Critical IT Infrastructure (Server/Workstation)

• Hardware Vendors - HPE & DELL

• Associates degree in Computer Science, Information Technologyor Other Related Degree

• 1 year related work experience

• In lieu of Associates degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 2 year(s) related work experience

• Bachelors degree in Information Technology

• In addition to desired degree, 3 years related work experience

• CompTIA Network+ and/or A+ Service Technician and/or Microsoft Certified Professional

Additional Preferred Qualifications:

• Strong oral and written communication skills

• Strong inter-personal skills (listening, conflict management, approachability, collaborative)

• Ability to work effectively in a technically complex critical infrastructure environment

• Strong understanding of regulatory compliance requirements (NERC CIP, TSA)

• 2-3-year practical experience with Windows/Linux operating systems and general computer asset usage and support

• Ability to work independently

• Ability to build working relationships across technical, business and compliance teams.

• Ability to effectively prioritize work activities based on priority

Working Conditions:

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

• Office, Prolonged Sitting

Specific Requirements:

• IT and OT Hardware, Operating System, and Software maintenance/support; CIOPS Network architecture and security; NERC CIP and TSA requirements and implementation

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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