Senior Customer Advocacy Manager

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Join Our Team as Customer Advocacy Manager

Empower Cybersecurity Champions at Qualys!

• We're seeking an enthusiastic, strategic-minded Customer Advocacy Manager to lead and grow our dynamic customer advocacy initiatives. Your efforts will directly amplify the success stories of Qualys customers, enhancing our brand presence and cultivating a vibrant community of cybersecurity advocates.

Responsibilities:

• Lead Advocacy Strategy: Oversee the global Qualys customer advocacy program, fostering community engagement, customer success, and active advocacy.
• Develop Reference Networks: Build and manage a robust pipeline of customer advocates ready to participate in reference activities including case studies, testimonials, press opportunities, analyst engagements, podcasts, speaking engagements, and industry awards.
• Capture and Share Success Stories: Partner with customers to document and promote compelling success stories across multiple channels including video testimonials, written case studies, blogs, press releases, and analyst features.
• Cultivate Customer Relationships: Develop meaningful connections with CISOs, cybersecurity leaders, and global customer teams to drive advocacy and deepen relationships.
• Collaborate Internally: Establish strong cross-functional relationships with Qualys executive leaders, sales teams, product development, and marketing colleagues, aligning advocacy efforts with strategic goals.
• Prepare and Enable Customers: Equip customers for co-marketing and advocacy activities, ensuring they have the necessary tools and guidance for effective representation.
• Manage Advocacy Database: Maintain a comprehensive database of referenceable customers, meticulously tracking participation in advocacy and co-marketing activities.
• Support Strategic Initiatives: Provide strategic and operational support to key customer engagement forums, including Qualys Strategic Advisory and Product Advisory Boards.
• Peer Review Platform Management: Oversee Qualys' presence on customer reference platforms such as Gartner Peer Insights, PeerSpot, and other relevant review sites.
• Innovative Storytelling: Leverage creative skills to identify and implement fresh, impactful methods of storytelling to highlight customer achievements.

Qualifications:

• Experience: 7+ years of relevant marketing experience with at least 2 years specifically in customer advocacy/customer reference, or strategic account management roles. Cybersecurity industry experience is strongly preferred.
• Relationship Building: Proven ability to establish and nurture relationships with internal stakeholders and external customers, particularly at executive levels.
• Exceptional Communication: Superior written and verbal communication skills with meticulous attention to detail. Experience with video production and graphic design is highly beneficial.
• Project Management: Demonstrated ability to prioritize and manage multiple projects simultaneously, with a keen understanding of urgency and operational efficiency.
• Proactive and Self-Driven: Motivated, independent, and capable of driving initiatives forward with minimal supervision.

Join us at Qualys and play a crucial role in celebrating our customers' cybersecurity journeys. If you're passionate about customer advocacy and ready to make a meaningful impact, we invite you to apply!

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Annual Salary Guidelines: $120,000 - $155,000

Qualys is an Equal Opportunity Employer, please see our EEO policy.