System Engineer II

HKS, Inc
United States, Texas, Dallas
Mar 24, 2025
Overview: Provides support for network and server infrastructure within the HKS environment and produces & maintains technical documentation of the overall infrastructure ecosystem. Possesses and applies a broad knowledge of advanced networking and server maintenance and hygiene activities to complete assignments with integrity, creativity and strong analytical skills in collaboration with team. Collaborates in producing & maintaining technical documentation of the overall infrastructure ecosystem with strong analytical skills. Anticipates job expectations while performing design and technical tasks requiring application of standard techniques and knowledge. Responsibilities: Engineers, implements and provides support for advanced network configurations and server deployments, including hosting infrastructure Proposes, designs, and deploys on-premises and cloud solutions based on business requirements Develops and implements comprehensive monitoring solutions, and proactively identifies and remediates found issues Performs root cause analysis investigations, and develops comprehensive RCA reports Leads the creation of executive-level infrastructure reports, providing strategic insights and recommendations to senior management Recommends and implements improvements to RCA processes and procedures while mentoring junior team members in incident handling techniques Assists with the development, implementation, and maintenance of infrastructure documentation, including policies, standards, procedures, and guidelines Ensures documentation is aligned with industry best practices, organizational needs, and provides guidance and training to other team members on infrastructure documentation standards Develops and maintains infrastructure dashboards and metrics to track key performance indicators (KPIs) and ensures that infrastructure reporting is accurate, timely, and relevant to the needs of the audience Provides expert guidance and advice to other IT teams on infrastructure architecture, design, and implementation Participates in the design and execution of disaster recovery plan and testing Administers and supports Active Directory Applies firmware and software patches to hardware as needed Provides support for Office 365 Provides Tier 3 support for desktop, server and network access issues Ensures reliable backup and recovery form circuit and hardware failures Performs basic Azure administration duties Continuously learn and develop skills and knowledge and embraces a culture of continuous service improvement and service excellence Stays current on industry trends Provides afterhours support as needed for high severity situations Performs other duties assigned by leadership Qualifications: B.A./B.S. degree in Computer Science or related field or a combination of education and experience Typically with 3+ years of experience supporting enterprise hosting solutions with a mixture of on-premise and cloud Typically 2+ years of experience supporting networks LAN and WAN architecture and 2+ years of experience supporting backup and recovery solutions Experience in VMware, Cisco UCS, Citrix Daas, Cisco networking, Silverpeak, Palo Alto and Cohesity Experience in MS Office Suite, including Excel, Outlook and Word Experience in network routing and switching Advanced competency with cloud native services, Azure cloud services preferred Advanced competency in Microsoft Server, Office 365 administration Advanced competency with inter-office networking and SD-WAN Strong technical project leadership skills Strong analytical skills Strong customer service, interpersonal skills and the ability to interact with all levels of staff Strong work ethic and eagerness to produce high quality, accurate results Proven track record of unprompted consistent improvement Ability to hold sensitive information with a high level of confidentiality and integrity Ability to communicate and present ideas in a clear, concise and professional manner both verbally and in writing Ability to proactively problem solve and apply innovative solutions Ability to work and collaborate in a team environment, and ability to work independently and prioritize work Ability to work on multiple projects at the same time Ability to effectively meet deadlines at expected quality Travel may be required If you currently work for HKS, please submit your application via the Internal Careers Portal. HKS is an EEO/AA Employer: M/F/Disabled/Veteran