Healthcare Call Center Representative (Remote)

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Mar 22, 2025
TEKsystems is hiring for Remote Call Center Representatives! Description The Customer Care Advocate (CCA) supports the efforts of this company by providing exceptional customer service resulting in successful interactions with healthcare professionals and their staff. Duties will include educating healthcare offices of new information Call Center Processes, Product Availability, and Unfulfilled LEADS ultimately building on the overall partnership between HCPs/Staff and our call center. The CCA will also have a working understanding of both Enrollment and Refill prescription processes ensuring our processes can be disseminated to our customers from a remote environment. Have a strong verbal and written communication skill set towards a positive patient prescription journey. Customer Care Advocate is accountable for meeting expectations on call center metrics including cold calling connections, message delivery and customer understanding, as well as improved lost prescription recoveries. This will include the ability to use all approved resources needed to contact Health care professionals. Key Responsibilities: Achieves daily outbound and inbound call requirement based on current and evolving processes Responds to Outbound & Inbound calls in accordance with company standards - courteously and professionally Ask appropriate questions and listen actively while documenting required information Establishes rapport and builds trust while assisting HCPs and their office staff Disseminate office messages accurately and professionally Use services and available resources to convert inquiry calls to new patient fills Escalates requests as necessary (Forward to Sales Team or BDH Customer Service Representative) Consistently meets monthly KPI objectives and Fill goals Meeting dialogue requirements Demonstrates regular and reliable attendance Additional Skills & Qualifications 1+ years of Outbound Calls or Cold-Calling experience 1-3 years of call center experience preferred, preferably in sales/service- oriented environment Healthcare or pharmacy experience is desirable. Must be able to utilize talk points and turn them into a genuine conversation; good communicator Engagement skills Start-up mentality Microsoft experience Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.