Client Services Representative

TEKsystems
$23.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Redlands
Mar 22, 2025
Description * Provide top-notch customer support: Deliver outstanding support by comprehensively understanding customer concerns, effectively managing various customer situations, and focusing on details to provide solutions. * Own the order process: Manage the order process by overseeing all stages from initiation to completion. Ensure efficient delivery execution and maintain well-organized records throughout the process. Regularly update and manage the databases containing customer account information. * Build relationships: Engage closely with the teams to provide essential support and information that facilitates effective solutions for our customers. This partnership aims to ensure customers have all the resources and guidance they need to achieve their goals and maximize their success with our products and services. * Drive Results: Develop efficient methods to resolve customer inquiries swiftly, escalate concerns as needed, and participate in projects to improve customer experience. Conduct thorough analyses and troubleshoot complex issues on orders and deliveries to offer effective solutions. Requirements * 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities * Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment * Ability to use resources to research issues and manage complex customer inquiries * Customer oriented with a high level of professionalism * Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change * Experience with Microsoft Office Suite * High School Diploma or equivalent Skills Customer Service Representative, Process Orders, Data Entry, Excel, Inbound, Troubleshoot, CSR, Customer service, Troubleshooting, Help desk, Customer support Top Skills Details Customer Service Representative, Process Orders, Data Entry, Excel, Inbound, Troubleshoot, CSR,Customer service,Troubleshooting,Help desk,Customer support Pay and Benefits The pay range for this position is $23.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in REDLANDS,CA. Application Deadline This position is anticipated to close on Mar 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.