Customer Service Specialist

Velosity
42691.00 To 64036.00 (USD) Annually
life insurance, parental leave, paid holidays, tuition reimbursement, 401(k)
United States, Minnesota, Forest Lake
Mar 21, 2025
Teamvantage, a Velosity Company is searching for a Customer Service Specialist to support our manufacturing facility in Forest Lake, MN. This role performs a wide variety of tasks to support customers and management needs. This is an on-site position supporting our Forest Lake location. Shift: Monday-Friday, 8am - 4:30pm. The typical pay range for this role: $42,691 - $64,036 annually. This role is also eligible for a 5% quarterly bonus target. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The compensation that will be offered to the successful candidate will depend on a variety of factors including experience, education, geography, internal equity and other relevant factors. This position includes a comprehensive benefits package that includes: Insurance: Medical, dental, vision, life and disability plans. Other Benefits Include: 401(k) with company match, PTO, holidays, and paid parental leave. Who is Teamvantage? Teamvantage is not your typical manufacturing company. Founded in 1972, we are a state-of-the-art, custom contract manufacturer and injection molder providing creative solutions to our customers' unique manufacturing challenges. At Teamvantage, our culture & values are our competitive advantage. Engrained in everything we do are our values of Collaboration, Results-Driven, Continuous Improvement, Integrity, and Customer Satisfaction. Sound like you? Apply to join our team today. What You'll Love about Teamvantage: A competitive compensation package with generous benefits covering health care, disability, life insurance, 401(k), and more Generous PTO offerings & 9 paid holidays annually Continued Education opportunities through our tuition reimbursement program Great opportunities for growth & advancement An Employee focused environment that hires and develops talent based on our values Essential Duties: Process and enter orders, create job packets and track orders through system entry to invoicing Act as a liaison between customers and appropriate company personnel Assist Sales Engineers with administrative tasks and special projects as needed Maintain pricing and customer information in IQMS database Other tasks as assigned by supervisor Qualifications: High School Diploma/GED-General Studies Valid identification and the ability to work legally in the United States. Minimum 3 years customer service, administrative or data entry experience preferred. The ability to multitask, run several projects at the same time without losing the ability to complete them on time; communicate with other departments, suppliers and customers in a professional and respectful manner; basic computer skills; strong problem-solving skills. Working knowledge of Microsoft Office and business operating systems; Knowledge of inventory control in a manufacturing environment is recommended. To be able to perform daily tasks safely; To work independently with limited supervision; To deal tactfully with many people with varied personalities; To keep all types of information confidential. Physical & Mental Demands: Walking is required within the office/shop areas. Sitting, standing, turning the head and torso, reaching, grasping, bending and flexing the arms, legs, wrists, and fingers are physical requirements. Must have correctable eyesight and good depth perception. Must be able to sit for long periods of time. Must be able to walk, sit and occasionally climb and balance. Must be able to lift 10 pounds and move objects in a safe manner using proper equipment. Must have dexterity with hands. Must be able to prioritize multiple tasks and complete them within a timely manner (results oriented); Ability to make decisions with limited information. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work Environment: This is a non-smoking, professional manufacturing shop with normal lighting and climate control. This position may require one to move throughout the shop and office and may be subject to airborne contaminants and chemical odors as would be customary in an injection molding/ Precision Machining shop. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Protective Clothing Required: When in certain locations of the facility, eye and ear protection are required. Closed-toed/ Slip resistant shoes are also required in certain locations. We are proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran, marital, or disability status. *We maintain a drug-free workplace and perform pre-employment substance abuse testing.* *Velosity is an E-Verify employer.* Velosity maintains ITAR-compliant operations in our facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.