Service Desk Analyst

Peraton is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. Qualified applicants will provide Tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.

What you'll do:

The Service Desk Analyst will be responsible for the following, but not limited to:

Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Performed software installations and remediation to ensure application reliability
• Responsible for account management (password reset, account maintenance)
• Create email accounts, change status in Active Directory
• Monitor, manage, and secure employees' mobile device
• User support for network and desktop hardware and software complication and training
• Diagnose IT and network problems, and recommend and/or implement solutions
• Implemented Virtual Desktop infrastructure allowing virtual desktop management

Basic Qualifications:

• HS Diploma or GED or equivalent and 3 years of relevant experience
• Citizenship required; ability to obtain Secret (or higher) clearance
• Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
• experience working with various Microsoft Windows operating systems
• Professional written and interpersonal skills are essential when communicating with Clients
• Experience installing and configuring computer systems and applications

Preferred Qualifications:

• 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
• ITIL foundation certification or familiarity with ITIL methodologies and best practices
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.