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Help Desk Analyst

Spectraforce Technologies

Mar 21, 2025
Job Title: Help Desk Analyst Location: Remote Duration: 12+ Months List 3-5 hard requirements for the role: 4 year degree or 4 years direct experience in IT List any preferred requirements Knowledge of Atlassian Products - specifically JSM Experience working with Managers - high level of communication skills Experience working extremely closely with an IT team Top 3 Skills: Experience writing tools for and using API's ~ We have an occasional need to work with various API's in the software/tools we manage. While we do have a resource for this in a separate department, it would be a 'nice-to-have' if we found someone that had experience with working with APIs here. Atlassian Knowledge/Experience SharePoint Admin background Knowledge/Experience SharePoint Admin background 4 year degree in IT related field Daily tasks/duties and department interactions: Task widely vary from processing Jira Requests to meeting with ADC Managers to discuss Vendor OnBoarding. Very wide variety of tasks. The individual will be working very closely with the other AppOps team members/employees