Lead Scheduler Gwinnett Radiology Outpatient

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Radiology and Surgery Scheduling

Regularly performs the duties and responsibilities of a Scheduler.

Responsible for monitoring the ACD phone monitoring system to ensure calls are handled in a timely manner. Responds with immediate action as necessary, e., reassigning schedulers.

Approves appointments requiring conflicting schedules.

Gives input to supervisor concerning employee performance, disciplinary issues, and hiring decisions.

Efficiently utilizes computerized scheduling system.

Coordinates examination sequencing in cases where multiple examinations are required for an individual patient. Follows special instructions to ensure that preparations for one exam do not obscure results of other scheduled exams.

Applies specific criteria to ensure correct equipment and procedure rooms are scheduled.

Supplies patients with correct instructions and reviews instructions with patients. Is able to answer routine questions concerning nature or length of procedure. Discerns when questions require referral to technical/medical staff.

Telephones physician offices and obtains patient information necessary for proper scheduling of examination if necessary.

Completes appropriate paper work for biopsies and invasive breast procedures.

Calls patients to confirm next day appointments, reviewing all pertinent information with patient. (Surgery only)

Compares written orders received to scheduled appointments in system. Checks for accuracy and makes appropriate changes. (Surgery only)

Accurately documents scheduling conflicts for supervisory override. (Surgery only)

Overrides scheduling conflicts submitted by schedulers. (Radiology only)

Catalogs information provided to remain abreast of any changes in procedures and processes and assists in making the Schedulers aware of changes as they occur. (Radiology only)

Monitors office supply inventory for the department and orders supplies as needed. (Radiology only)

Reviews errors with employees in a timely manner and provides necessary feedback when appropriate.

Trains and orients new employees to the scheduling system. Reviews cases scheduled during probationary period for new hires and provides necessary feedback to employee.

Responsible for the billing process of surgical patients which includes the surgical and anesthesia supplies, operating room and anesthesia time charges, and implanted devices. Performs daily audits on patient charging to ensure accuracy and completeness of all records. (surgery only)

Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury/accident to supervisor.

1. Two (2) years clerical experience, with 6 month of supervisory experience OR 3 years of clerical clinical experience
2. Ability to type forty (40) words per minute.
3. Demonstrated knowledge of medical terminology
4. Demonstrated problem-solving skills
5. Demonstrated knowledge and skill in the utilization of computer applications
6. Demonstrated organizational and communication/customer service skills

****Hours are M-F 9a-530p - full scheduling flexibility is required****