Business Support Manager-Wire Department

This position can be located at ourSioux Falls, SD Downtown and Great West Center branch in Billings, MT.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Wire Department Business Support Manager functions in a leadership role by supervising or managing processes, systems or departments. The BSM may or may not be responsible for directing the efforts of the department's staff. The BSM will also be responsible for Wire functions to ensure compliance with all company and departmental policies and procedures. The role provides direction and performs key duties, involving project management, process definition & development, operations efficiency, system administration/configuration and data analytics.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.

• Analyze operational functions and implement changes for streamlining processes, improving efficiencies, and enhancing the accuracy and quality of work
• Research non-routine/complex system or customer problems and communicate findings/resolutions to retail, treasury solutions, co-workers, and/or manager.
• Utilize Project Management skills to define, scope and lead projects related to system integrations, enhancements, conversions and process improvements
• Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
• Develop strong working relationships with third party vendors
• Work directly with various internal department to affect the wire transfer process for all bank and customer wires when needed
• Assist in implementation and conversion of new software, including testing of upgrades or releases.
• Take an active role in projects specific to Wires as a SME (Subject Matter Expert).
• Develop a close and effective working relationship with the various bank department's management teams to ensure smooth operations, coordination and communication across all areas
• Supervise a staff and promote professional development through ongoing coaching and mentoring. Provide direction to staff to ensure delivery of superior quality service and product support for internal and external customers.
• Cooperate with, participate in, and support the adherence to all policies, procedures, training, and practices in support of the Bank's compliance with all regulatory requirements.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION &/or EXPERIENCE

Bachelor's degree (B.A.) from a four-year college or university in a related field or equivalent industry specific experience. Preferable 5+ years' experience in a bank's operations setting, with broad based supervisory, processing, operations and customer service experience; Three years of management experience or significant experience in a leadership capacity is strongly preferred. Proficient in Word, Excel and business analytics.

OTHER SKILLS and ABILITIES

Must have experience managing projects, processes, internal controls and reports. Self-starter with the ability to work independently, to prioritize and manage deadlines and to follow instructions. Proven experience delivering exemplary level of customer service in a professional environment. Proven ability to assess customer needs. Strong computer and technical skills required. Must possess exceptional customer service and communication skills. Ability to interact as a member of a team and to multitask in a fast-paced environment required. Must be flexible; possess strong problem solving abilities; strong financial acumen and sound judgement. Must have the ability to exhibit a positive and professional attitude, even in difficult situations and to provide guidance and direction to staff.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers and vendors. Excellent written and verbal communication, interpersonal, presentation and training skills.

MATHEMATICAL SKILLS

Extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude and computer spreadsheet skills. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.

REASONING ABLITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit, use hands to finger, handle or feel, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.